Customer Service Representative

6 days ago


Banbury, Oxfordshire, United Kingdom Specsavers Full time
Job Overview

This role is an excellent opportunity to kick-start your career in customer service and retail operations. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, handling phone calls efficiently, and assisting with store operations.

The ideal candidate will possess strong communication skills, a passion for delivering great service, and the ability to work effectively in a team environment.

We offer a competitive salary of £7.00 per hour, paid monthly, and a comprehensive training program that includes a nationally recognised Level 2 Customer Service Practitioner qualification.

Key Responsibilities
  • Efficiently answer all telephone calls to the store
  • Respond positively to customer enquiries and direct them to the appropriate department
  • Resolve customer complaints effectively
  • Provide customers with information about appointments, promotions, and product details
  • Collect customer details in a friendly and empathetic manner
Benefits
  • Opportunities for further progression and training
  • Gain valuable work experience in a full-time role
  • Receive comprehensive and structured training, supported by a qualified assessor
  • Deliver high-quality service in an innovative retail environment
  • Become part of a team working towards a common goal
  • Be entitled to paid holidays


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