Customer Service Representative

4 weeks ago


Banbury, Oxfordshire, United Kingdom Leeds Building Society Full time

About the Role

As a Customer Service Assistant at Leeds Building Society, you will be the first point of contact for customers visiting our branch. Your friendly and approachable nature will make a great impression, and you will be responsible for assisting with all branch-based products and services.

You will have the opportunity to open savings accounts for customers looking to invest for a fixed term or save for an important event. You will also make follow-up calls and take incoming calls to discuss available products and services. Additionally, you will complete daily administrative tasks such as booking appointments, scanning, letter writing, and ensuring customer records are accurate and up-to-date.

Key Responsibilities

  • Deliver exceptional customer service to customers visiting the branch
  • Assist with opening savings accounts and discussing available products and services
  • Make follow-up calls and take incoming calls to discuss customer needs
  • Complete daily administrative tasks such as booking appointments and scanning
  • Ensure customer records are accurate and up-to-date

Requirements

  • Experience of working with customers delivering exceptional service
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • A passion and drive to achieve good customer outcomes
  • Previous experience working with Microsoft Office or in-house computer packages
  • Ideally educated to GCSE level including Maths and English


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