Customer Service Representative
4 weeks ago
About the role:
As a valued member of our team at The Midcounties Co-operative, you will be responsible for delivering exceptional customer service and providing a range of postal and financial services to our customers.
This involves handling cash transactions, dealing with forms and applications, and managing foreign currencies with accuracy and attention to detail.
You will receive comprehensive training and ongoing support to ensure your success in this role.
Key responsibilities:
- Provide excellent customer service and respond to customer queries in a professional and courteous manner.
- Complete and undertake regular compliance checks to ensure adherence to company policies and procedures.
- Follow all cash management policies and procedures to ensure the security and accuracy of cash transactions.
- Ensure that all areas are clean, tidy, and safe for customers and colleagues.
- Communicate effectively with colleagues and management to ensure seamless delivery of services.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Confident and friendly approachable nature.
- Cash handling experience is desirable.
Working hours:
Monday – Friday: 09:00am – 17:30pm
Saturday: 09:00am – 13:00pm (subject to location)
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