Customer Service Representative

7 months ago


Banbury, United Kingdom Contact Web Ltd Full time

_**Looking for a new challenge? Do you have exceptional customer service skills? Looking for a great place to work with a company that really care? **_

Maybe it’s time for you to come and join us at Contact Web We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner. This is an opportunity to join a dynamic team and contribute to the success and growth of an outstanding company.

**About Us**:
At Contact Web, we take pride in being a premier Contact Centre outsourcing business, dedicated to delivering exceptional service to our clients. We are not your average call centre, we are passionate about creating a positive and fun work environment and we are currently opening the doors to welcoming a dynamic and motivated Customer Care Representative (Collections Specialist)

**As a part of our dedicated team, you'll be responsible for**:

- Managing collections on behalf of a well-known and respected energy company
- Dealing with sensitive issues whilst maintaining a professional attitude
- Liaising directly with the client
- Escalating calls to Management Level where appropriate

**Key Skills**:

- Great problem solver
- Customer service experience
- Empathic and understanding
- Excellent telephone manner
- Experience of independently working complaints or concerns through from beginning to resolution
- Good IT skills
- Experience of working own case load in line with SLAs
- Experience of working with third parties to achieve the desired result

**Desirable (but not essential)**:

- Experience in collections preferably in a utilities sector
- Experience of working in a contact centre environment

**Salary from**: £24,000

**Hours**:
Monday - Friday

40 hours p/w - between the core hours of 8.00 am - 5.00pm (flexible)

**Location**:
Banbury City Centre

**Start date**:
ASAP

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee mentoring programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- collections: 1 year (preferred)

Work Location: In person

Reference ID: CA/JC



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