Customer Service Advisor
5 months ago
kp is a leading global manufacturer of rigid and flexible packaging and special films. We have a clear goal: the sustainable protection of important everyday products. You will find our customers in markets from pharmaceuticals to food and consumer goods. With our film products, we make sure the products last longer and maintain their important properties. With this we significantly contribute to safety, health and consumer satisfaction. We are as dynamic and fast paced as the markets of our customers. Always in motion Founded in 1965, we now have 32 factories in 18 countries and employ more than 5,900 people worldwide.
**Purpose of the job**: Guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints ), by answering in a timely manner and solving proactively any concern that might occur.
**Scope of the role**: The Customer Service Advisor will manage manly UK and Irland customers.
**Tasks and responsibilities**:
Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.
**Develop a commercial attitude**: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.
Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace / Assist his/her when required on stretch assignments, projects or for planned or unplanned absences.
**Knowledge / Education**: Bachelor’s degree in Business administration or international trade
**Functional / Technical Skills**:
Experience in SAP and/or E1 + Salesforce
**Large understanding of the company**: Finance, supply, chain, Production
**International trade**: Incoterms, payment terms, transport, letters of credit
Pack office
Excellent written and verbal communication in local language
Problem solving/ Action plan management
Proficient in English
**Competencies**:
Autonomy
Attention to details
Proactivity
Ability to work under time pressure and multi-tasking
Strong customer Focus
**Cooperative**: Willingness to interact and work with others, team player
Willingness to pass on his/her knowledge
Special factors of the role - Travelling will be required on occasion to visit a customer, attend a meeting or a tradeshow.
Klöckner Pentaplast is an equal opportunity employer, which makes employment decisions without regard to race, color, gender, religion, national origin, age, veteran status, handicap, disability, sexual preference or marital status.
-
Customer Service Advisor
5 months ago
Crumlin, United Kingdom Klöckner Pentaplast Full timekp is a leading global manufacturer of rigid and flexible packaging and special films. We have a clear goal: the sustainable protection of important everyday products. You will find our customers in markets from pharmaceuticals to food and consumer goods. With our film products, we make sure the products last longer and maintain their important...
-
Customer Service Advisor
6 months ago
Crumlin, United Kingdom Klöckner Pentaplast Full timeThe Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...
-
Customer Service Representative
4 weeks ago
Crumlin, Caerphilly County Borough, United Kingdom Klöckner Pentaplast Full timeAbout the Role:Klöckner Pentaplast is a leading global manufacturer of rigid and flexible packaging and special films. We strive to provide sustainable protection for everyday products, ensuring their quality and safety. Our customers come from various markets, including pharmaceuticals, food, and consumer goods.Job Purpose:The Customer Service Advisor will...
-
Sales Advisor
6 months ago
Crumlin, United Kingdom EasyHiring Full time**What you’ll do**: - _Have great conversations to meet our customer’s needs, letting your personality shine_ - _Take inbound calls from customers, who are looking to save money and want to make changes to their package_ - _Be a Ambassador selling the right package to the right customer _ - _Work 37.5 hours p/wk Mon-Sun with varied shift patterns to...
-
Customer Service Liaison
3 days ago
Crumlin, Caerphilly County Borough, United Kingdom Klöckner Pentaplast Full timeKlöckner Pentaplast is a leading global manufacturer of rigid and flexible packaging solutions. Our mission is to provide innovative and sustainable products that protect and preserve everyday essentials. As a Customer Service Liaison, you will be the key point of contact for our UK and Ireland customers, ensuring prompt and reliable assistance with their...
-
Customer Service Representative
4 weeks ago
Crumlin, Caerphilly County Borough, United Kingdom Randox Health Full timeClient Support Specialist Role OverviewRandox Health is continuously pushing the boundaries of clinical diagnostics, dedicated to improving health worldwide with innovative diagnostic solutions. As a Client Support Specialist, you will play a vital role in promoting Randox Health services and enhancing client relationships.Key Responsibilities:Respond...
-
Customer Service Assistant
6 months ago
Crumlin, United Kingdom Aramark UK Full time**Your Aramark journey starts here** Are you looking for a full time job in an exciting new role? Love working in a fun and busy environment where no day is the same? Enjoy providing excellent customer service to an array of customers? If so, we have a job for you! We are currently recruiting a Customer Service Assistant to be a part of our integral team...
-
Customer Service Coordinator
3 days ago
Crumlin, Caerphilly County Borough, United Kingdom FedEx Full timeAbout UsFedEx is one of the world's largest express transportation companies, serving more than 220 countries and territories around the globe.Job DescriptionThis Operations Support Agent role is ideal for someone who enjoys working in a fast-paced environment and has strong communication and problem-solving skills.ResponsibilitiesEnsure timely delivery of...
-
Customer Service Retail Associate
4 weeks ago
Crumlin, Caerphilly County Borough, United Kingdom Ashton Recruitment Full timeWe are seeking a highly skilled Retail Picker and Packer to join our team at a leading client based in Nutts Corner. As a key member of our warehouse team, you will be responsible for picking and packing orders for customers and preparing them for delivery in a fast-paced stockroom environment.Key Responsibilities:Locate and select goods from stockroom...
-
Customer Service Agents
5 months ago
Crumlin, United Kingdom OCS Full timeOverall purpose of the role: The main purpose of the role is to ensure the safe transfer of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience. We are looking for a customer focused and friendly individual to join our...
-
Customer Service Liaison
4 weeks ago
Crumlin, Co. Antrim, United Kingdom Randox Health Full timeRandox Health is dedicated to improving health worldwide through innovative diagnostic solutions. We are seeking a talented individual to join our team as a Client Support Specialist.This role plays a vital part in promoting Randox Health services and enhancing client relationships. The successful candidate will be responsible for:Responding to customer...
-
Retail Customer Assistant
5 months ago
Crumlin, United Kingdom Aramark UK Full time**Your Aramark journey starts here** Your Aramark journey starts here! Are you looking to work in a fun but busy environment as part of a team? Are you looking for a role where no day is the same? Looking for a part time flexible role, 25 hours per week? We are currently recruiting for a Retail Sales Assistant to be a part of our team at Aldergrove, Killed...
-
Retail Customer Assistant
5 months ago
Crumlin, United Kingdom Aramark UK Full time**Your Aramark journey starts here** Your Aramark journey starts here! Are you looking to work in a fun but busy environment as part of a team? Are you looking for a role where no day is the same? Looking for a part time flexible role, 25 hours per week? We are currently recruiting for a Retail Sales Assistant to be a part of our team at Aldergrove, Killed...
-
Food Service Assistant
5 months ago
Crumlin, United Kingdom Aramark UK Full time**Your Aramark journey starts here..** Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting...
-
Food Service Assistant
6 months ago
Crumlin, United Kingdom Aramark UK Full time**Your Aramark journey starts here..** Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting...
-
Field Service Engineer
2 months ago
Crumlin, United Kingdom 00199 Leidos Security Detection & Automation U.K. Ltd. (Ireland branch) Full timeThe Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this...
-
Food Service Assistant
3 weeks ago
Crumlin, Caerphilly County Borough, United Kingdom Aramark Full timeYour career starts hereAramark UK are currently recruiting for a Food Service Assistant / Bar Assistant to be a part of our integral team at our client site.Aramark UK offers a work life balance achievable whilst still working in hospitality, cultivating your culinary career with a world leading organisation. We provide world-class contract catering services...
-
Customer Care Agents, Drivers, Allocators
6 months ago
Crumlin, United Kingdom OCS Full timeOverall purpose of the role: The main purpose of the role is to ensure the safe transfer of Passengers with Reduced Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience. We are looking for a customer focused and friendly individual to join our...
-
Bar Service Professional
1 month ago
Crumlin, United Kingdom Aramark Full timeUnlock Your Potential with AramarkAre you a people person looking for a challenging role in a dynamic team? We're seeking a skilled Bar Assistant to join our team at Aldergrove Flying Station, Crumlin. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer service and ensuring a seamless experience for our...
-
Food Service Assistant
6 months ago
Crumlin, United Kingdom Aramark UK Full time**Your Aramark journey starts here** Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting for...