Customer Service Advisor

7 months ago


Crumlin, United Kingdom Klöckner Pentaplast Full time

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

**Purpose of the job**: Guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints ), by answering in a timely manner and solving proactively any concern that might occur.

**Scope of the role**: The Customer Service Advisor will manage manly UK and Irland customers.

**Tasks and responsibilities**:
Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.

**Develop a commercial attitude**: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.
Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace / Assist his/her when required on stretch assignments, projects or for planned or unplanned absences.

**Knowledge / Education**: Bachelor’s degree in Business administration or international trade

**Functional / Technical Skills**:
Experience in SAP and/or E1 + Salesforce

**Large understanding of the company**: Finance, supply, chain, Production

**International trade**: Incoterms, payment terms, transport, letters of credit
Pack office
Excellent written and verbal communication in local language
Problem solving/ Action plan management
Proficient in English

**Competencies**:
Autonomy
Attention to details
Proactivity
Ability to work under time pressure and multi-tasking
Strong customer Focus

**Cooperative**: Willingness to interact and work with others, team player
Willingness to pass on his/her knowledge

Special factors of the role - Travelling will be required on occasion to visit a customer, attend a meeting or a tradeshow.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.


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