Sales Advisor

Our Aelia Duty Free store at Belfast International Airport is currently looking for energetic, enthusiastic Sales Advisor to join the team.

Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

Previous customer service experience is preferred but not essential as full training will be provided. A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

**Key responsibilities**:
**100% Customer Focus**
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations

**Stock Management**
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing

**Housekeeping/Health & Safety**
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

**Security**
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community

**Person Specification**:

- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated

**Our company**:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 20 stores across 8 airports and 8 ferries.

Lagardère Travel Retail's goal is to reinvent the duty-free shopping experience for passengers around the world, by creating excitement and emotion at the airport. Our Aelia stores are striving to create a real and memorable shopping experience for travelers, we tailor each brand to each market, reflecting local specificity and sense of place.

**Hours available for shifts**:
22.5 hours per week, over 3 days. Shifts starting from 4am and finishing at 10pm. This Job will involve full flexibility and will include some weekend shifts.

15 hours per week, over 2 days. Shifts starting from 4am and finishing at 10pm. This Job will involve full flexibility and will include some weekend shifts.

**Job Type**: Part-time
Part-time hours: 15 - 22.5 per week

**Salary**: £10.00-£10.45 per hour

**Benefits**:

- Employee discount
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: One location