Customer Service Representative

7 months ago

Crumlin, United Kingdom Klöckner Pentaplast Full time

kp is a leading global manufacturer of rigid and flexible packaging and special films. We have a clear goal: the sustainable protection of important everyday products. You will find our customers in markets from pharmaceuticals to food and consumer goods. With our film products, we make sure the products last longer and maintain their important properties.

**Summary**:
The purpose of the Customer Service Representative role is to guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints ), by answering in a timely manner and solving proactively any concern that might occur.

**Key Tasks**
- Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions.Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.
- Develop a commercial attitude: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.
- Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace / Assist his/her when required on stretch assignments, projects or for planned or unplanned absences.
- Mentor Junior customer service representatives: from the completion of the training according to the plan, to in-job follow-up and any other topic that can arise.

**Skills and Competencies**
- Experience in SAP and/or E1 + Salesforce
- Large understanding of the company: Finance, supply, chain, Production
- International trade: Incoterms, payment terms, transport, letters of credit
- Pack office
- Excellent written and verbal communication in English
- Problem solving/ Action plan management
- Autonomy
- Attention to details
- Proactivity
- Ability to work under time pressure and multi-tasking
- Strong customer Focus
- Cooperative: Willingness to interact and work with others, team player
- Willingness to pass on his/her knowledge

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

Supplemental pay types:

- Yearly bonus

Application question(s):

- Do you have any experience in FMCG or manufacturing?
- Please state your notice period and expected salary.

**Experience**:

- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Crumlin

Reference ID: CS Crumlin

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