Call Centre Operator

5 months ago


Manchester, United Kingdom Affinity Sales and Marketing Full time

Responsibilities:

- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies when interacting with customers
- Identify and escalate priority issues to the appropriate department or supervisor
- Provide product and service information to customers
- Keep up-to-date knowledge of company products, services, and policies

**Skills**:

- Excellent verbal communication skills
- Strong customer service orientation
- Ability to handle high call volumes and work in a fast-paced environment
- Good problem-solving skills
- Attention to detail and accuracy in data entry
- Ability to multitask and prioritize tasks effectively

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

**Salary**: £23,512.00-£26,353.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person


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