Customer Service Representative and Logistics

1 week ago


StokeonTrent, United Kingdom Ingersoll Rand Full time

Location: Stoke-On-Trent, GB, ST129DQ- Req ID: 7066**Job & Division Summary**:
This person is responsible for customer service (customer orders, inquiries and support) and coordinating logistics for all shipments. Unique opportunity in a fast-growing startup company to make an impact and help the organization grow. Looking for a self-starter with a track record of providing exceptional customer support and experience with shipping packages.

**Responsibilities**:

- Process Orders and Transactions in MRP system
- Enter Customer Orders/Send Order Acknowledgement
- Process Returns
- Work with sales on customer pricing and quotes
- 1st point of contact for customer issues, help ensure all complaints are addressed quickly
- Create and improve on standard work for the business
- Create, or support the creation of, customer facing documents to improve the website and knowledge base for our customers
- Go the extra-mile to help the customer
- Coordinate the shipping of all orders globally
- Work with shipping companies or 3rd party logistics companies to arrange shipments
- All other reasonable duties that may be implied from the above, or that may be requested from time to time by the Company, within the context of the role.

**Key Competencies**:

- Clear verbal and written communication skills
- Hands-on, can do attitude is a must
- Self-starter capable of working autonomously
- Team player with experience in customer service
- Experience of working in a multi-BU, global environment is a plus
- JD Edwards MRP system experience is a plus

**Qualifications**:

- Proficient with Microsoft Word, Excel and PowerPoint
- Fluent in English language

**What do we offer?**
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- 5% Pension Contribution
- Westfield Health Medical Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After probation period)
- 10% of salary in shares after 1 year of employment

LI-AP1



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