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Customer Service Advisor

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Response Logistics Direct Response UK Ltd Full time

Job description

About us?
Response Logistics are Staffordshire's premier distribution company for pallet collections and deliveries across UK and Ireland.

Based in Stoke-on-Trent we are part of a network with over 90+ depots across the country to service customers collection and delivery requirements.


Who are we looking for?
Normal working hours: 8:00-17:00
  • Monday to Friday
(30 minutes lunch break). Flexibility in working hours will be required to suit the needs of the business.

Job requirements:

  • Liaise with network partners, colleagues and customers in a friendly and professional manner while providing accurate and effective information.
  • Relay information from depot to customer/customer to depot, ensuring accuracy and honesty.

Essential requirements:

  • Flexibility of working hours to suit the needs of the business where required.
  • Professional in all aspects of their work.
  • Be able to understand and follow the department core processes.
  • Have a professional etiquette in both written and verbal communication.
  • Be capable of working on your own initiative, as well as being part of a team.
  • Problem solving skills.
  • Computer literate, with experience in Microsoft Office programs.
  • Experience in Transport/Logistics preferred but not essential.

Personal qualities:

  • Strong communication skills to influence and work collaboratively with other team members, customers and partnered depots.
  • Good written and oral communication skills.
  • Enthusiastic and competent with technology.
  • Open minded and willing to adapt to change.
  • Willing to learn from mistakes.
  • Keen eye to detail.
  • Hands on approach to tasks.

Why work here?

  • Real living wage accredited business
  • Closed on bank holidays and over the Christmas period.
  • Everyone has a voice and can make an impact at Response.
  • Additional
    1⁄2 a day holiday for each anniversary date of your employment (35day cap).
  • Birthday reward.
  • Team building events.
  • Free Pure Gym membership.
  • Annual Payreview

Job Types:
Full-time, Permanent

Salary:
£25,282.40 per year

Benefits:

  • Additional leave
  • Gym membership
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Experience:

  • Customer service: 2 years (preferred)

Work Location:
In person