Customer Service Representative

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Pertemps TM Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor/Complaints Advisor. As the first point of contact for our customers, you will be responsible for resolving queries and complaints in a professional and timely manner.

Key Responsibilities
  • Answer a high volume of inbound calls from customers, providing exceptional customer service and resolving queries and complaints in a professional manner.
  • Use multiple computer systems to update customer records, track parcels, look up information, and record call details.
  • Work to individual call quality and volume KPIs, as well as supporting team members to achieve the desired company goals.
  • Handle a range of customer inquiries, including missing parcels, failed deliveries, damaged items, requests for redelivery, and general feedback on our service.
Requirements
  • Previous complaint handling/call centre experience is preferred.
  • Ability to demonstrate resilience, empathy, and patience when dealing with customer complaints.
  • Capacity to remain calm under pressure and work effectively in a fast-paced environment.
  • Flexibility and reliability to work a variety of shifts, including evenings and weekends.
What We Offer

As a Customer Service Advisor/Complaints Advisor with Pertemps TM, you will have the opportunity to work for a leading recruitment agency, providing exceptional customer service to our clients and candidates. You will also receive a competitive hourly rate, holiday pay, and company pension.



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