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Customer Service Coordinator

4 months ago

Solihull, United Kingdom Pertemps Redditch Commercial Full time

We are recruiting for our client who are the world leader in engineered polymer solutions based in Solihull.They are recruiting for Customer Service Coordinators to work within a high demanding and at times challenging role with a height of activity.
Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is provided with a first class service at all times, you will act as the first point of contact delivering a high class customer service experience with maybeat times some empathy if the customer hasn't received their goods.
**Responsibilitites within this role:
**Investigation into the customers complaint or concerns
Quotation requests
Order processing
Monitoring and managing customer orders
Schedule orders to ensure stock is supplied accurately and on time
Any other ad hoc duties as and when required
Working to KPI's
**Relevant Skills and Experience required:
**Manufacturing experience would be an advantage
Proven track record of working within a high demand Customer Service Department
Complaints Handling
Computer literate
SAP experience is desired
**Benefits:
**Hybrid Working - 3 days working in the office
Free Parking
10% yearly bonus
Pension Scheme