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Client Service Coordinator

2 months ago

Solihull, United Kingdom Groomfield Recruitment Ltd Full time
Position Overview:
Groomfield Recruitment Ltd is looking for a committed Client Service Coordinator to enhance our vibrant team. This position is crucial to our operations, ensuring the provision of outstanding service levels within the automotive supply chain.

Compensation and Benefits:
  • Annual salary of £26,000.
  • A minimum of 25 days of annual leave plus Bank Holidays.
  • Access to a comprehensive rewards program featuring online and High Street discounts.

Key Responsibilities:
The Client Service Coordinator will be responsible for:
  • Managing the daily functions of a team of drivers to ensure a top-tier service experience.
  • Building strong relationships with drivers to facilitate effective coaching and professional growth.
  • Strategically assigning drivers based on their expertise and customer requirements.
  • Collaborating with recruitment to ensure sufficient driver availability.
  • Handling both incoming and outgoing communications with drivers.
  • Proactively addressing any operational challenges.
  • Coordinating with the Planning Team for smooth journey execution.
  • Keeping the Customer Service Team informed with precise information.
  • Providing emergency cover outside of standard hours on a rotational basis.
  • Managing email correspondence with team members and stakeholders.

Candidate Profile:
The ideal candidate will possess strong computer skills and an excellent telephone demeanor. Experience in logistics is preferred but not mandatory. Candidates should ideally have their own means of transportation due to potential commuting challenges.

Additional Information:
  • The Client Service Coordinator will receive an annual salary of £25,000.
  • The role includes a minimum of 25 days of annual leave plus Bank Holidays, a company pension scheme, and childcare vouchers.
  • Free car parking is provided.
  • The company is dedicated to internal promotions and offers a cycle-to-work scheme along with a rewarding discount program.
If you are looking for a role that provides teamwork, training, and long-term career prospects in a dynamic company, this Client Service Coordinator position may be the right opportunity for you.