Shift Leader

2 days ago


Solihull, Solihull, United Kingdom Tesco Full time

About the Role

We are seeking a highly skilled and motivated Shift Leader to join our team at One Stop. As a Shift Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and ensure the smooth operation of our store.

Key Responsibilities

  • Coordinate the team to deliver a seamless shopping experience for our customers
  • Open and close the store, ensuring all decisions are made with the customer in mind
  • Act as a point of contact for colleagues and customers, providing support and guidance as needed
  • Support the Store Manager in coordinating seasonal and community events
  • Ensure the store is always clean and well-presented
  • Prioritize the replenishment of products to meet customer demand
  • Manage queues and ensure a smooth shopping experience for customers
  • Coordinate colleagues to deliver daily priorities and ensure breaks are taken at the right time
  • Be knowledgeable about the store and identify opportunities for improvement
  • Follow company health and safety procedures and ensure colleagues do the same
  • Communicate effectively with the team to ensure everyone is informed and aligned
  • Look for opportunities to simplify operations and share ideas with the Store Manager
  • Always put the customer first and consider their needs in everything you do
  • Resolve customer queries and leave them with a positive experience
  • Adjust your service to meet the needs of each customer
  • Recognize and celebrate colleagues who provide great service
  • Understand what may be getting in the way of delivering great service and help to remove these obstacles
  • Resolve colleague queries and escalate to the Store Manager as needed
  • Ensure the store is staffed appropriately and find cover for shifts when needed
  • Be a recognized Keyholder for the store and attend alarm call-outs as necessary
  • Monitor and action internal communications to ensure messages are acted upon in a timely manner
  • Coordinate colleagues to meet customer needs and feed back to the Store Manager on any issues
  • Balance your time across service and replenishment areas of the store
  • Support the Store Manager in managing absence and ensuring return to work interviews are conducted
  • Build meaningful relationships with your Area Manager and People Partner

Requirements

  • Able to role model great customer service and meet customer needs
  • Build strong relationships with colleagues to create a team spirit
  • Be a clear communicator to keep the team informed
  • Confident in taking the lead when in charge of the store
  • Flexible and able to make decisions efficiently
  • Energetic and motivating, with a focus on delivering expectations
  • Always looking for ideas to improve the customer shopping experience

What's in it for you

  • 10% discount in One Stop and Tesco stores
  • Discounted Tesco pharmacy services
  • Discounted shopping website
  • A great holiday package
  • A commitment to your career development
  • Community involvement and charity work
  • Pension Scheme

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