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Team Leader

2 months ago

Solihull, Solihull, United Kingdom The Midcounties Co-operative Full time
About the Team Leader Role

As a Team Leader at The Midcounties Co-operative, your primary objective is to provide guidance and support to managers, ensuring that the team successfully achieves its goals. You will also play a crucial role in driving sales, enhancing customer loyalty, and meeting store targets.

Key Responsibilities:
  • Champion Excellent Customer Service
  • Motivate and Support the Team through Leadership
  • Fairly Delegate Tasks
  • Understand Store Performance against Financial Targets
  • Demonstrate Good Product Knowledge to Assist Customers with Their Needs
  • Ensure Professional Handling of Customer Complaints
  • Engage in Community Projects and Support Local Groups

Additional details on Team Leader responsibilities are provided in the attached Job Description document.

The role may involve working evenings and weekends, but we respect your personal time with rota availability 4 weeks in advance, allowing you to plan your days off confidently.

Your application will be thoroughly reviewed, and if it aligns with our requirements, our recruitment team will reach out for a discussion to learn more about you.

The next stage involves a face-to-face interview with a Store Manager, providing you the opportunity to showcase your capabilities and potentially receive a job offer.

What We Look for in a CandidateRequirements:
  • Customer-Focused with a Commitment to Exceptional Store Experiences
  • Natural Ability to Engage and Communicate Effectively with Customers and Team Members
  • Enthusiasm and Resilience to Support Colleagues during Challenging Periods
  • Flexible Availability for Various Shifts, Including Days, Evenings, and Weekends
  • Confidence, Approachability, and a Friendly Demeanor
  • Previous Supervisory Experience is a Plus