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Team Leader

2 months ago

Solihull, Solihull, United Kingdom The Midcounties Co-operative Full time

About the Role:

As a Team Leader at The Midcounties Co-operative, you will play a vital role in supporting the management team in driving sales, improving customer satisfaction, and achieving store targets. Your responsibilities will include:

Key Responsibilities:

  • Championing exceptional customer service and ensuring a positive shopping experience for all customers.
  • Motivating and supporting the team by leading by example and providing guidance and coaching when needed.
  • Delegating tasks effectively and ensuring the team is working efficiently to meet sales and customer service targets.
  • Monitoring store performance and identifying areas for improvement to drive sales growth and customer loyalty.
  • Developing a deep understanding of the products and services offered by The Midcounties Co-operative and being able to provide expert guidance to customers.
  • Resolving customer complaints in a professional and timely manner.
  • Participating in community projects and supporting local community groups to enhance the company's reputation and build relationships with customers.

Requirements:

  • A customer-focused approach and a passion for delivering exceptional store experiences.
  • A natural ability to listen, interact, and communicate effectively with customers and team members.
  • Enthusiasm and resilience to support colleagues during demanding periods.
  • Flexibility to work a range of shifts, including evenings and weekends.
  • Confidence and a friendly, approachable nature.
  • Previous supervisory experience is desirable but not essential.

What We Offer:

The Midcounties Co-operative offers a competitive salary and benefits package, as well as opportunities for career development and growth. We value our employees' time and offer a rota that is available four weeks in advance, allowing for a good work-life balance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional store experiences, we encourage you to apply for this exciting opportunity.