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Customer Service Manager

2 months ago

Solihull, United Kingdom SF Recruitment Remote Work Freelance Full time

SF Recruitment are working with a business based in Solihull who are looking for a Customer Service Advisor to join the team on a temporary contract£13.00 per hour Office based - Monday to Friday

Overview:A fantastic opportunity has arisen for a Customer Service Advisor to join the team. This role will be based out of the Head Office in Solihull and will be a full-time office-based role. The successful candidate will have demonstrable experience in complaint handling and resolution, ideally within a B2C customer service environment.

Duties will include:• Responding to customer complaint and escalation issues in a timely manner• Assisting with the creation of effective customer service procedures, policies, and standards• Developing customer satisfaction goals and coordinating with the team to meet them on a continual basis• Maintaining accurate records and documenting all customer service activities and discussions• Utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements

Key Attributes:

• Customer service experience essential with proven results in improving customer satisfaction• Proven employee engagement skills• Good verbal and written communication skills• Previous experience of IT systems