Customer Success Manager

4 weeks ago


Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

Experienced SaaS Customer Success Manager sought for a challenging role at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will oversee current customers, ensuring high adoption and contract renewals, while implementing sales-i best practices and driving efficiencies within the Customer Success team.

Key Responsibilities:
  • Manage customer relationships, providing visibility throughout the company and implementing sales-i best practices.
  • Leverage customer relationships for prospect references and upselling opportunities.
  • Implement internal initiatives to drive efficiencies within the Customer Success team.

Requirements:

  • 3+ years in a customer-facing Account Management or Customer Success role, within a B2B company (SaaS experience essential).
  • Ability to learn new software systems and customer care.
  • Flexible, adaptable, and pragmatic, with excellent time management skills.

Benefits:

  • 25 days annual leave each year.
  • Cycle/Tech scheme, pension, and health cash plan.
  • Impressive workspace, offering spacious offices, centrally based, close to motorway networks and train/bus stations.
  • Excellent working environment, with fantastic career opportunities within a growing company.
  • Social activities and events.


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