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Senior IT Services Manager
1 month ago
About Acora Limited, a leading UK-based IT services company.
We provide IT support and solutions to mid-market organisations, helping them modernise their IT for digital success. Our team of experts ensures high-quality technical support, exceptional customer satisfaction, and a personalised service experience.
As an Infrastructure Manager at Acora Limited, you will play a key role in managing the Infrastructure Team, delivering technical support, and driving customer satisfaction. Your responsibilities will include:
- Leading a team of Infrastructure Analysts to deliver a highly customer-focused Service Desk function.
- Working with the Technical Services Lead to plan and implement patch management and DR planning.
- Ensuring accurate recording of work carried out for customers using in-house systems.
- Maintaining technological competence and adhering to company values and vision.
Your skills and qualifications required for this position include:
- Previous experience deploying systems, software, and configuration changes.
- Implementation and management of SAN and Virtualisation platforms.
- Experience with performance, capacity planning, and monitoring.
- Network switching and routing technologies and product expertise.
The estimated salary for this position is £60,000 - £80,000 per annum, depending on location and experience. You will also enjoy a range of benefits, including flexible working hours and opportunities for professional growth.
