Service Operations Manager

3 weeks ago


Metropolitan Borough of Solihull, United Kingdom Morrisons Full time

We are seeking a skilled Service Operations Manager to lead our front-end teams and drive service performance forward for our customers. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our checkout process, ensuring that our customers receive exceptional service and support.

About the Role

This is an exciting opportunity to join our dynamic team and take on a leadership role in driving business results. You will work closely with our senior leaders to develop and implement strategies to improve our service delivery, increase customer satisfaction, and drive sales growth.

Key Responsibilities
  • Lead a team of front-end staff, providing guidance and coaching to ensure they have the skills and knowledge needed to deliver excellent customer service.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address these.
  • Work collaboratively with other departments to ensure seamless integration and effective communication.

We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, as well as a range of benefits including fully flexible shift patterns, six weeks holiday, and a 15% discount in our supermarkets and convenience stores.



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