Domestic Services Operations Manager

3 weeks ago


Metropolitan Borough of Solihull, United Kingdom Spire Healthcare Full time
Operations Lead for Hotel Services

We are seeking a seasoned professional to lead our hotel services team as an Operations Lead. The ideal candidate will have previous domestic cleaning experience and a customer service-focused approach.

Key Responsibilities:
  • Collaborate with the Hotel Services Manager to ensure day-to-day operational tasks are completed efficiently, adhering to best practices and procedures.
  • Support colleagues in achieving high standards of housekeeping and provide training as needed.
  • Effectively manage sickness, absences, and rotas to maintain a smooth operation.
  • Address customer complaints professionally and assist colleagues with mandatory training.
  • Deliver meals and beverages to patient rooms and respond to ad-hoc requests to ensure a comfortable stay.
Requirements:
  • Previous domestic cleaning experience is essential.
  • A customer service-focused approach is crucial.
Benefits:
  • A competitive salary of £40,000 - £45,000 per annum, plus benefits.
  • 35 days annual leave inclusive of bank holidays.
  • An employer and employee contributory pension scheme with flexible retirement options.
  • 'Spire for you' reward platform offering discounts and cashback at over 1000 retailers.
  • Private medical insurance.
  • Life assurance.
About Spire Healthcare:

As a leading private healthcare provider, we value clinical excellence and are proud of our heritage.



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