Hotel Operations Manager

15 hours ago


Metropolitan Borough of Solihull, United Kingdom Spire Healthcare Full time

At Spire Healthcare, we are seeking a seasoned professional to lead our hotel services team as an Operations Manager. This is a fantastic opportunity for someone with previous domestic cleaning experience and a customer service-focused approach to take on a leadership role.

About the Role

This position involves assisting the Hotel Services Manager with day-to-day operational tasks of the Catering Department, ensuring compliance with practices and procedures. The ideal candidate will be hands-on, willing to support housekeeping staff, and have excellent communication skills.

Key Responsibilities:
  • Operational Management: Assist in managing sickness, absences, and rotas effectively.
  • Training and Development: Ensure all staff are adequately trained and develop their skills.
  • Customer Service: Deal with customer complaints efficiently and assist colleagues with Mandatory training.
  • Dining Services: Deliver meals and beverages to patients' rooms and respond to ad-hoc requests to ensure a comfortable stay.
Requirements:
  • Previous domestic cleaning experience.
  • A customer service-focused approach.
Benefits:
  • We offer a competitive salary of £40,000 - £50,000 per annum, plus benefits including 35 days annual leave inclusive of bank holidays, employer and employee contributory pension, and 'Spire for you' reward platform.
  • Opportunities for career development and growth within the organization.


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