Senior Housing Services Director
3 days ago
At Service Care Solutions, we're committed to providing exceptional housing services in Solihull. As a skilled Housing Services Manager, you'll lead customer-focused teams in tenancy management, income collection, and community engagement.
The Role:
We're seeking an experienced leader to drive performance, customer satisfaction, and strategic development across our housing services. Key responsibilities include:
- Leading and motivating teams to deliver high-quality tenancy management, income collection, and money advice services.
- Implementing new Tenancy Policies and robust neighbourhood management strategies to enhance service delivery.
- Maximising income collection and supporting tenancy sustainment initiatives to ensure the well-being of our customers.
- Fostering multi-agency collaborations to amplify service delivery and outcomes.
- Overseeing compliance with policies, regulations, and best practices, including safeguarding, to maintain our reputation for excellence.
- Managing budgets to ensure value-for-money service delivery.
- Deputising for the Head of Housing as required to ensure seamless operations.
The Candidate:
We're looking for an exceptional candidate with extensive experience in senior housing services roles, demonstrating outstanding leadership and customer focus.
- A degree or professional housing qualification (or equivalent experience) is essential.
- Demonstrated ability to lead, manage, and inspire diverse teams to achieve high performance.
- Strong knowledge of social housing legislation, particularly income collection and tenancy management.
Compensation:
The salary range for this role is £35.00 per hour LTD company rate, equivalent to £29.84 per hour PAYE, inclusive of holiday.
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