AI Martech Customer Success Manager
1 month ago
Job Title: Customer Success Manager - AI Martech / Ecommerce
Job Description:
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Sphere Digital Recruitment. As a Customer Success Manager, you will be responsible for driving success for our most important customers, helping them unlock the full potential of our innovative solutions.
Key Responsibilities:
- Manage a portfolio of customers, collaborating closely with the Head of Customer Success and leadership to execute strategic initiatives that lead to measurable success.
- Proactively identify opportunities for growth, manage client renewals, and forecast with accuracy.
- Bring your creativity to the table, contributing fresh ideas to help evolve the customer success function.
About You:
- 3 years + of experience in Customer Success.
- Strong relationship-building skills with senior-level stakeholders.
- Detail-oriented, with a strong focus on leveraging data to drive client results.
- A proactive problem-solver, with the ability to anticipate risks and reduce churn.
What We Offer:
- Competitive salary
- Health insurance
- Unlimited holidays (with a minimum of 28 days)
- Hybrid working arrangement with two days per week in the London office
- Opportunities for professional growth and career advancement
- Flexible hybrid working
- An inclusive, team-oriented environment
- Regular team meet-ups for innovation, collaboration, and social activities
Apply Now:
Send us your CV or get in touch with us to find out how we can help you.
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