AI Martech Customer Success Manager

1 month ago


City Of London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

Job Title: Customer Success Manager - AI Martech / Ecommerce

Job Description:

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Sphere Digital Recruitment. As a Customer Success Manager, you will be responsible for driving success for our most important customers, helping them unlock the full potential of our innovative solutions.

Key Responsibilities:

  • Manage a portfolio of customers, collaborating closely with the Head of Customer Success and leadership to execute strategic initiatives that lead to measurable success.
  • Proactively identify opportunities for growth, manage client renewals, and forecast with accuracy.
  • Bring your creativity to the table, contributing fresh ideas to help evolve the customer success function.

About You:

  • 3 years + of experience in Customer Success.
  • Strong relationship-building skills with senior-level stakeholders.
  • Detail-oriented, with a strong focus on leveraging data to drive client results.
  • A proactive problem-solver, with the ability to anticipate risks and reduce churn.

What We Offer:

  • Competitive salary
  • Health insurance
  • Unlimited holidays (with a minimum of 28 days)
  • Hybrid working arrangement with two days per week in the London office
  • Opportunities for professional growth and career advancement
  • Flexible hybrid working
  • An inclusive, team-oriented environment
  • Regular team meet-ups for innovation, collaboration, and social activities

Apply Now:

Send us your CV or get in touch with us to find out how we can help you.



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