Customer Success Executive

6 months ago

London, United Kingdom Move AI Full time

People are engaging in 3D digital experiences more than ever before. Lifelike human movement is a crucial part of making 3D experiences engaging, but digitising human movement is slow and expensive, requiring $10,000s-$1,000,000s to hand-animate each frame or using a special suit and studio.

Move AI is an applied AI research company that is transforming 3D creativity using motion, from a hobbyist in their bedroom to some of the largest organisations in the world like EA. Through apps and APIs, we make animation 50x-1000x cheaper and faster, which will push the boundaries of how movement is used in spatial computing in ways we can’t yet imagine.

Position Summary: As a Customer Success Executive at Move AI, you will be instrumental in ensuring the highest level of satisfaction and success for our clients. Your role will focus on nurturing long-term relationships, guiding clients through the onboarding process, and providing ongoing support and strategic advice to maximize their use of our motion capture solutions.

**What you’ll do at Move AI**:

- Develop and maintain strong relationships with a portfolio of clients, ensuring a smooth onboarding experience and continued satisfaction with Move AI solutions.
- Understand the specific needs and workflows of clients within the film, gaming, and production industries to provide tailored advice and support.
- Respond to support requests and conduct regular check-ins and account reviews to assess client satisfaction, address any issues, and identify opportunities for upselling or improved utilization of our software.
- Collaborate with the sales, marketing, and product development teams to relay customer feedback and influence product enhancements and roadmap decisions.
- Develop success plans for clients that outline required critical outcomes, solutions implementation, and assessment metrics.
- Provide educational resources and training sessions to clients, enhancing their understanding and proficiency with our products.
- Monitor customer health metrics and develop strategies to address at-risk clients and reduce churn.

**Requirements**:

- Proven experience in customer success, account management, or a similar role, preferably within the SaaS or technology sector.
- Preference for someone with a strong understanding of and experience with solutions used in the film, gaming, or production industries.
- Exceptional interpersonal and communication skills, capable of building strong relationships with diverse stakeholders.
- Analytical thinker with a problem-solving orientation and the ability to handle multiple projects simultaneously.
- High degree of personal drive and resilience, thriving in a dynamic and fast-paced environment.

**Benefits**
- Hybrid work
- Generous EMI options package
- Work from home benefit/ allowance
- Flexible holidays
- Regular team socials

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