Customer Success Executive

3 months ago

London, United Kingdom Chambers & Partners Full time

**Vacancy No**
- VN347

**Location**

**Employment Type**
- Perm

**Basis**

**Fixed Term Duration**

**Overview**
- We are looking for a Customer Success Executive to join our team at Chambers and Partners.
The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence customers during their subscription period and helps to secure the renewal.

**Main Duties and Responsibilities**
- Ensure the Insight and Business Intelligence product is renewed by the customer for the following Chambers Guide / subscription period
- Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories
- Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers Insight and Business Intelligence and help to develop the product offering.
- Identify upsell and cross-sell opportunities and make the appropriate referrals
- Resolve customer queries and liaise with internal teams where needed
- Identify risky accounts and take the necessary steps to mitigate any cancellations
- Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives

**Skills and Experience**
- Proven experience in a previous Customer Success or client-facing role
- Impressive communication and interpersonal skills, both in person and remote
- Knowledge of customer success best practice and procedures
- Knowledge of Salesforce or other CRM systems would be highly beneficial
- Some knowledge of the legal sector would be desirable

**Person Specification**
- A natural people person who enjoys helping others
- Highly organised
- High level of accuracy and an eye for detail
- Strong communication skills (listening, written, verbal)

**Benefits**

**Applications Close Date**

**Equal Opportunity Statement

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