Customer Service

6 months ago


Solihull, United Kingdom RecFlex Full time

**Job Title: Customer Support Officer**

**Salary: £24,000 to £25,500**

**Location: Shirley/hybrid**

**Hours**:
Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (one hour lunch). This will be worked on a rota basis. Hybrid working is available for all employees and can be tailored to suit the individual.

**Description**:
**Working as a **Customer Support Officer **for a well-established financial services business with Platinum Investors in People accreditation,** you would be part of a values driven, award-winning business passionate about creating a flexible and inclusive environment.

This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes generous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan - with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover.

**Duties and responsibilities**:

- Manage and provide support for customers for their digital savings account. This will include app management/support and transaction queries/monitoring for both front end and back-end functionality
- Provide an excellent customer experience through building rapport, listening, and communicating effectively with customers to truly understand their needs
- Escalate calls from customers to ensure that complex queries and complaints are handled swiftly and effectively by making decisions on the correct course of action for an account
- Identifying potentially vulnerable customers, financial crime and bottle necks in processes, referring customers to specialised areas where needed
- Communicate and provide accurate information in a timely manner
- Identifying new ways to improve the customer experience
- Perform all tasks within the agreed Operational Service levels

**Experience Required**:

- Demonstrate excellent communication skills, ability to empathise and challenge processes and work approaches appropriately
- Ability to use own initiative and work as an effective team member
- Ability / experience to identify and probe effectively where vulnerability / complaint or other underlying reasons are suspected
- Ability to recognize when to adapt communication style to suit the customer or colleague
- Problem analysis and problem solving with an attention to detail and accuracy
- IT aptitude and the ability to learn appropriate systems
- Adaptability and the ability to remain calm under pressure
- Ability to interpret/resolve and satisfy customer queries by using own initiative and tools supplied whilst working within mandate
- A passionate “can do” attitude

In return for your hard work, you will earn a starting salary of between £24,000 and £25,500 plus excellent benefits.

Reference ID: RF256

**Salary**: £24,000.00-£25,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Work from home

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Solihull (required)

Ability to Relocate:

- Solihull: Relocate before starting work (required)

Work Location: In person

Reference ID: RF256


  • Customer Service

    5 months ago


    Solihull, United Kingdom RecFlex Full time

    **Job Title: Customer Support Officer** **Salary: £24,000 to £25,500** **Location: Shirley/hybrid** **Hours**: Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (one hour lunch). This will be worked on a rota basis. Hybrid working is available for all employees and can be tailored to suit the individual. **Description**: **Working as a...

  • Customer Service

    5 months ago


    Solihull, United Kingdom RecFlex Full time

    **Job Title: Customer Savings Officer** **Salary: £24,000 to £25,500** **Location: Shirley/hybrid** **Hours**: Monday - Sunday 37.5 hours per week between 08:00 - 22:00 (one hour lunch). This will be worked on a rota basis. Hybrid working is available for all employees and can be tailored to suit the individual. **Description**: **Working as a...


  • Solihull, United Kingdom KC Group Full time

    **Customer Service Advisor**: **Responsibilities of the Customer Service Advisor**: - Responding to customer queries, both internal and external. - Coordinating engineers' diaries, sending them details of customers' issues. - Supporting and completing administrative tasks where necessary. - Escalating customer queries where necessary, following company...


  • Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time

    **Job Title: Customer Services Officer** **Salary: £21,500** **Location: Solihull** **Hours: 37.5 hours per week - Monday to Friday, 8.30am to 5.00pm (one hour for lunch) There is hybrid working options with at least one day a week to be based in the office.** **Description**: Due to expansion our client, a well-respected and long-established financial...


  • Solihull, Solihull, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service and support.Contribute to...


  • Solihull, Solihull, United Kingdom THE RECRUITMENT DUO Full time

    Customer Service Advisor RoleThe Recruitment Duo is seeking a skilled Customer Service Advisor to support a wide range of customers in a dynamic team environment. As a key member of our team, you will be responsible for assisting with offboarding customers, handling their requests to cancel their contract service, and liaising with third-party suppliers to...


  • Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time

    **JJob Title: Customer Services Officer** **Salary: £21,255** **Location: Solihull/hybrid** **Hours**:37.5 hours per week, Monday to Friday** **Description**: Due to expansion our client, a well-respected and long-established financial services company based in Solihull is looking for an enthusiastic individual to join their Customer Service Team. O,...


  • Solihull, United Kingdom Trelleborg Sealing Solutions (TSS) Full time

    Are you a talent looking to build business skills, gain experience, and take on exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside. **Who are we?**: Trelleborg Sealing Solutions is a leading global supplier of sealing solutions. Our range of products includes O-Rings, hydraulic seals, rotary shaft seals, oil...


  • Solihull, Solihull, United Kingdom Churchill Estates Management Ltd Full time

    Job DescriptionWe are seeking a Customer Service Director to join our team at Churchill Estates Management Ltd. As a key member of our staff, you will be responsible for leading our customer service efforts and ensuring that all our Home Owners receive exceptional care and attention.The successful candidate will have a proven track record in customer...


  • Solihull, Solihull, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's operations in Solihull, United Kingdom.Key Responsibilities:Provide outstanding customer service to ensure customer satisfaction and loyalty.Assist customers with product selection and provide product knowledge and advice to enhance the shopping...


  • Solihull, Solihull, United Kingdom Activate Group Limited Full time

    Job Title: Customer Service LiaisonLocation: Activate Group LimitedJob Description:This role is responsible for providing exceptional customer service as the first point of contact for customers and colleagues visiting the Bodyshop. Key responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop, and updating customers.Key...


  • Solihull, United Kingdom Petrolux Retail Ltd Full time

    Customer Service Assistant FULL TIME/PART TIME/WEEKEND/DAY/NIGHT positions available **Please read before Apply**: Competitive wages Starting Wage £11.50 - 12.50per hour, can be higher depending on experience YOU MUST BE OVER 18 YEARS TO APPLY FOR THE POSITIONS. IMMEDIATE START AVAILABLE FOR THE RIGHT PERSON, Person need to be flexible, you have to...


  • Solihull, Solihull, United Kingdom Global Technology Solutions Ltd Full time

    Global Technology Solutions Ltd seeks a highly skilled Customer Service Analyst to join its team.As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.We are looking for an individual with a strong background in customer service and experience working with Microsoft...


  • Solihull, Solihull, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Solihull, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service...


  • Solihull, United Kingdom West Brom Full time

    **Customer Service Advisor** **Location: Shirley Branch** **Salary: £21,252 per annum** **Contract: Permanent** **Hours: 35 hours per week 09.00 - 17.00, Monday - Friday and 09:30 - 12:30 Saturday** **_Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new...


  • Solihull, Solihull, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Solihull, we are looking for talented individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in...


  • Solihull, United Kingdom Bridge of Hope Full time

    ** Job Title; **Customer Service Advisor **Start Date; **ASAP **Duration; **12 months **Job Type; **Contract, possibility to go permanent **Location**:Solihull, hybrid working once training is completed **Pay Rate; **£13.90 **Working Hours**:Monday to Friday 9-5 **Role Overview**: Your primary responsibility will be to assist with the rollout of...


  • Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time

    **Job Title: Customer Service and IT Support** **Salary: £24,000 - £27,000** **Hours: Full Time** **Location: Earlswood, Solihull (own transport essential)** **Description**: We are currently looking to recruit an enthusiastic team player to join our clients **Customer Service and IT Support **Team. They are a family run, successful and...


  • Solihull, Solihull, United Kingdom Tesco Full time

    About the Role We are seeking a skilled Customer Delivery Driver to join our team at Tesco. As a Customer Delivery Driver, you will be responsible for delivering customer shopping trips in a timely and efficient manner. You will be the face of Tesco on the road, meeting and interacting with customers in their homes, providing excellent customer service, and...


  • Solihull, United Kingdom Johnson Controls International Full time

    **Company Overview**: Sensormatic Solutions empowers retailers with frictionless personalized experiences through accurate decision-making across the enterprise. We bridge gaps within retail enterprises to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our mission is to protect assets and people, ensuring a safe...