Customer Service and IT Support

5 months ago


Solihull, United Kingdom Morgan Parkes Recruitment Ltd Full time

**Job Title: Customer Service and IT Support**

**Salary: £24,000 - £27,000**

**Hours: Full Time**

**Location: Earlswood, Solihull (own transport essential)**

**Description**:
We are currently looking to recruit an enthusiastic team player to join our clients **Customer Service and IT Support **Team. They are a family run, successful and well-established business based near Earlswood/Tanworth in Arden. A background in Customer Service or IT is required.

It is essential that you have your own transport, as this location can’t be reached on public transport.

**Key Duties**:

- Ensure that customers receive full set up and ongoing support for full range of software
- Support with occasional opportunities to provide face to face training and technical support to our customers across the UK and Ireland
- To work closely across all teams from Membership Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business

**Key Skills/Experience Required**:

- Strong interpersonal skills who can integrate into the team and collaborate effectively
- Previous experience within a customer service-based environment with an interested in IT would be preferred
- The ability to communicate technical concepts to a non-technical audience would be advantageous
- An ability to prioritise workload and perform well in busy periods
- Problem solving and a good initiative is essential
- Responsible for investigating and making and justifying technical decisions

It is essential that you have your own transport, as this location can’t be reached on public transport.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: MPR001036



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