Customer Service Advisor

4 months ago


Solihull, United Kingdom Individual Specialist Cars Full time

**The Role**:
Reporting to the Customer Service Team Leader, responsibilities will include:

- You will be the first point of contact for our customers, dealing with their enquiries with discretion, friendly and professional manner. As such, will play a key role in the success of the business.
- Place the Customer experience at the heart of everything you do
- Liaising with Accident Management and Insurance Companies in a friendly and professional manner
- Work towards making appointments for the Vehicle Damage Assessment Team and conversion targets
- Make high volumes of outgoing calls to arrange vehicle collection and deliveries (as required) and take incoming calls.
- Liaise with other Departments as and when required, working as a Team
- Checking in of customer and courtesy cars
- Handover of Repaired Vehicles to customers, ensuring paperwork is accurately completed at all times
- Proficient in IT Skills, Excel, Word CRM, and knowledge of Automotive Repair Systems such as EMACS and Audatex (training will be given)
- To support all other Departments, you will also be supported by the Team to ensure that we all collectively deliver the highest level of service and customer satisfaction.

**The Person**:

- Are you are focused on providing the best customer service
- You're not afraid of hard work in a challenging and busy environment
- You take the opportunity of excelling yourself with a growing company
- You have knowledge of working within the automotive repair industry
- Previous customer service experience and the ability to deliver 5 star customer service on every occasion
- Excellent Communication Skills
- You are able to work on your own merit as well as being part of the Team to provide the first class service expected by our our clients

Working Hours: Monday to Friday 08.00am - 06.00pm

Saturday 08.00am-12.00pm based on a rota

**Salary**: TBA

**Job Type**: Full-Time

Experience: At least 3 years working within the Automotive Repair / Service Industry is required.

**Before applying, please ensure that you meet the criteria required for this position.



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