Fleet Customer Service Advisor

3 days ago


Solihull, United Kingdom THE RECRUITMENT DUO Full time

Role: Fleet Customer Service Executive

Contract: Permanent

**Salary**: £20 - 23,000

Hours: Full time Monday to Friday 9 - 5.30pm and 8 - 4.30pm rotating

We are working in partnership with a successful organisation to recruit an experienced Fleet Customer Service Advisor. You will be responsible for managing several customer accounts relating to their company fleet vehicles.

Role and responsibilities:

- You will be responsible for managing your customer accounts and building strong relationships with a variety of contacts
- Process any renewals or new fleet vehicle order requests accurately and provide regular updates to the status of the order and organise delivery
- Provide your customer accounts with accurate reporting and where required attend meetings to discuss in detail
- Book in customer fleet vehicles for service and MOTs and manage regular updates on WIP to minimise downtime
- Interact with dealers and brokers to understand current stock availability
- Accurately check all finance or contract paperwork
- Be responsible for processing vehicle administration such as fines and taxes
- Provide your customer accounts with accurate reporting and where required attend meetings to
- Ensure all data and administration records are correctly processed and up to date in adherence to compliance procedures
- Daily use of internal databases and confidently manipulate data in MS Excel
- Working in a fast-paced environment working to a variety of targets and SLAs

Skills and experience required:

- Proven work history as a Fleet Account Manager, Fleet Administrator or Fleet Customer Advisor role is essential
- Knowledge and experience in fleet management and vehicle leasing is essential
- Excellent verbal and written communication skills is essential
- Strong eye for detail to accurately process data is essential
- Attentive, organised, results driven and tenacious manner
- Positive and enthusiastic mentality

**Benefits**:

- 25 days holiday
- Holiday purchase scheme
- Free parking
- Mix of office and home working



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