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Customer Service Advisors

2 months ago


Solihull, United Kingdom Stonegate Group Full time

**Customer Service Advisors, £20,400 + Bonus + benefits.**

The Customer Service Advisor is responsible for calling their allocated customers and placing their drinks orders for their customers, adding value through promoting relevant brands and offers, in line with their drinks tie. You’ll build a strong rapport with your regular customers and aligned operations team and maintaining excellent service via our inbound sales and service lines.

As a Customer Service Advisor, you’ll need to have great rapport building skills, and be interested in learning to use our internal systems to manage the interactions you have with your customers. We will train you and ensure you have all the skills you need to manage your relationships with customers.
- Joining Stonegate will mean a competitive salary (£20,400) performance related bonus, 25 days holiday annual leave purchase scheme, free parking at our Support Centre, a Stonegate discount card to use in our sites, ongoing learning development opportunities, highly engaged teams and a culture of excellence and a range of other benefits including health and dental insurance._
- This is a full time role based in our Solihull offices. Our rotas may span 7 day working practices._
- #LI-SS1_

**A little bit about us**

The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accesible.

**What's in it for you?**
- _25 days annual leave_
- _Annual Leave Purchase Scheme_
- _Pension_
- _Vitality Healthcare_
- _Opt in dental insurance programme_
- _Annual bonus scheme_
- _The Stonegate discount card offering discounts across our managed estate_
- _Online benefits portal offering discounts across the High Street and other retailers_