Client Service Coordinator

2 weeks ago


Solihull, United Kingdom Groomfield Recruitment Ltd Full time
About the Role:
Groomfield Recruitment Ltd is looking for a committed Client Service Coordinator to enhance our operational efficiency. This position is crucial for maintaining high service standards within the logistics sector.

Key Responsibilities:
The Client Service Coordinator will be responsible for:
  • Managing the daily functions of a team of drivers to ensure top-tier service delivery.
  • Building strong relationships with drivers to facilitate effective training and growth.
  • Strategically assigning drivers based on their expertise and client requirements.
  • Collaborating with the recruitment team to ensure sufficient driver availability.
  • Handling all forms of communication with drivers, both incoming and outgoing.
  • Proactively addressing and resolving operational challenges.
  • Coordinating with the Planning Team to ensure smooth execution of journeys.
  • Keeping the Customer Service Team informed with precise information.
  • Providing emergency support outside of regular hours on a rotational basis.
  • Managing email communications with team members and stakeholders.

Candidate Profile:
The ideal candidate will possess strong computer skills and an excellent telephone demeanor. Experience in logistics is preferred but not mandatory.

Additional Information:
  • The Client Service Coordinator will receive an annual salary of £26,000.
  • Benefits include a minimum of 25 days of holiday plus Bank Holidays, a company pension scheme, and childcare vouchers.
  • Free parking is available.
  • The company promotes internal advancement and offers a cycle-to-work scheme along with a rewarding discount program.

If you are looking for a role that emphasizes teamwork, professional development, and long-term career prospects, this Client Service Coordinator position may be an excellent opportunity for you.

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