Service & Spare Parts Coordinator

5 months ago


Solihull, United Kingdom Aspen Cooling Full time

Nov 17, 2021

**Service & Spare Parts Coordinator Required in Solihull**:
**Location: Solihull**

At Aspen Cooling we look to employ the best people in the UK in each sector to
ensure that we maintain our level of excellence.

You will be part of a team providing a central point of contact for our clients, engineers and departments.
and efficiently to ensure the highest quality of standards are maintained.

**Key Responsibilities**
- Delivering outstanding customer service by responding promptly while always remaining courteous and professional.
- Logging requests in the appropriate software, ensuring all relevant information is recorded, requests are categorised correctly
and prioritised in accordance with their potential impact and urgency, ensuring that all owned requests are resolved.
- Escalating requests where a satisfactory resolution has not been provided or where a higher level of management input is required.
- Use of effective communication to proactively manage customer expectations.

**Necessary Skills**
- Basic knowledge of computer software including the Microsoft Office suite
- Experience working on a busy FM/Engineering helpdesk
- Adaptable and flexible to change
- Ability to work under pressure
- Ability to organise and multitask
- Excellent time management
- Work well as part of a team

We offer the opportunity to work in an exciting and friendly environment on
challenging projects with an excellent salary and benefits package. We value
our key staff and provide excellent rewards and opportunities to advance and
progress within the company.

of their clients.



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