Customer Service Representative

4 months ago

Egham, United Kingdom Future Electronics Full time

Looking for a challenging new role and career development as a;
**CUSTOMER SERVICE REPRESENTATIVE**

Then Future Electronics wants to hear from you We are currently looking to employ a Customer Service Representative to join our EMEA team at our Head Quarters in Egham, Surrey. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits including:

- Private Medical
- Life Insurance
- Discounted On Site Restaurant
- Career Development and Progression
- Social Club and Events
- Plus, many more

**Job Outline**:
The prime responsibility of the role is to ensure that customers’ expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate. This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.

**What the role involves**:

- Order management to include but not limited to: Order entry and changes; Ensure part creates are actioned, Expedites, and follow through to completion liaising with MSR team, manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
- Maintain communication between operational departments i.e., Marketing and Sales etc.
- Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
- Accept all incoming calls and respond with relevant action as required.
- Follow up with NCNR paperwork with Strategic Account Managers.

**Do you have**:

- Ideally educated to senior schooling / HNC level
- Excellent communication and interpersonal skills
- Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
- Computer literacy, particularly in excel is an advantage
- Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite

Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in 169 locations in 44 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions. Equality, Diversity, and Inclusion We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Egham: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Egham

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