Manufacturer Services Representative

6 months ago

Egham, United Kingdom Future Electronics Full time

**Looking for a challenging new role and career development as a; MANUFACTURER SERVICES REPRESENTATIVE**

Then Future Electronics wants to hear from you We are currently looking to employ a Manufacturer Services Representative to join our EMEA team at our Office in Egham. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits including:

- Private Medical
- Life Insurance
- Career Development and Progression
- Social Club and Events
- On-Site Restaurant
- Plus, many more

**Job Outline**:
To ensure the ongoing integrity of the data received from our suppliers in relation to Future Electronics Purchase Backorder and ensure timely and accurate adjustment of the system to reflect this information. Responsible for analysing the results and negotiating improved lead-times in line with our business requirements this is a key role in the supply chain management, liaising daily with the all departments who have a part in servicing our customers. Aim is to ensure on time delivery to support existing customer requirements or to proactively ensure parts are on the shelf to drive sales through inventory availability. The ability to communicate effectively and work within a pressurised environment whilst maintaining a high degree of accuracy, professionalism and organisation is essential.

What the role involves:

- To regularly maintain supplier purchase orders, ensuring the provision of delivery information is accurate and up-to date
- Liaise where appropriate with the Asset Management and Product Marketing teams to ensure any order amendments or queries are dealt with efficiently
- To drive supplier relations, enhancing communication and focusing on service improvements that will drive more efficient update processes, more accurate information and assist top line sales.
- Negotiate with supplier base, to improve delivery of product in line with company sales budgets and driving best in class On Time Delivery metrics
- Proactively identify problematic orders, product areas, suppliers and work on both short and long-term solutions to address them
- To respond in a timely manner to the relevant departments with order status information
- Providing a first class customer service level to all internal and external customers meeting all relevant SOP’s without compromising on quality of work
- Additional projects or duties as management may at times require

**Do you have**:

- Ideally a graduate in a business discipline or, an individual who has worked within a customer services environment for a minimum of 2 years
- An effective communicator, who can demonstrate strong listening skills, providing understanding and empathy and, who has the ability to negotiate within a demanding sales/service environment
- Ability to work on own initiative, whilst maintaining team spirit
- Displays a sense of urgency, actions request's in a timely manner, is accurate, organised and has the ability to perform under pressure
- Competent in Microsoft office packages
- Additional European language is an asset
- Strong Analytical and Problem Solving skill

Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in 169 locations in 44 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions. Equality, Diversity, and Inclusion We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Egham, TW20 9AH: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Egham, TW20 9AH

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