Night Shift Customer Service Representative

3 weeks ago

Egham, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days

The role is a permanent full-time 40 hour per week position and the base salary is £22,152.00 per annum (£10.57per hour) in addition any hours worked between 12:00am -7am qualify for our out of hours bonus and are paid at a higher rate of £13.21 per hour.

The position is fully home based. Shifts will be scheduled between the hours of 11pm and 8am, up to 5 shifts across Monday to Sunday. (Weekend work is expected)

What you can expect from Enterprise Car Club:

- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On-going support and coaching
- Fun virtual team environment

**Responsibilities**:

- Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
- Provide technical support to members
- Compliance with company policies and internal processes
- Using initiative and decision making skills to perform a variety of duties

**Qualifications**:

- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
- Ability to identify risks and take appropriate action
- Confidence communicating on the phone with members, colleagues and management.
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process driven skill set that thrives when multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working within a virtual office where fun and teamwork rules

**Key (minimum) requirements - Personal**
- Working shifts between the hours of 11pm and 8am, up to 5 shifts across Monday to Sunday. (5/7 days)
- Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
- Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude

**_ Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality_

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