Customer Service
1 week ago
Customer Service Agent
Cantello Tayler Recruitment are currently recruiting for a Customer Service Agent to join our client based in Egham.
The successful Customer Service Agent will be responsible for:
- Being point of contact to meet communication needs of key international customers
- Managing and taking ownership of cases throughout their lifecycle and through to completion.
- Ensuring cases are restored for service within SLA.
- Being central point of contact between international customers and suppliers.
- Booking of engineering resources
- Raising of accurate escalations in a timely manner.
- Booking of preventative maintenance visits
The Customer Service Agent will have:
- A meticulous attention to detail
- Administration and organisational skills
- Commercial awareness
- Excellent customer relations and interpersonal skills
- Ability to take responsibility
- Shifts currently alternating weekly between 7am - 4pm and 10am - 7pm starts_
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