Claims Handler

Become a vital part of our dynamic team at 4th Dimension Innovation Limited We are on the lookout for experienced and proactive office-based claims handlers to join our vibrant environment. As a team player with a passion for quality and innovation, you will efficiently manage defined admin tasks to support our company's operations.

**Key Responsibilities**:

- Evaluate business processes concerning commercial agreements, offering customers alternative solutions to direct policy claiming.
- Progress claims toward settlement with a strong focus on customer-specific agreed processes.
- Respond promptly to incoming calls and correspondence, utilizing various communication channels for effective resolution.
- Screen First Party & Third Party claims against fraud indicators, reallocating cases for further investigation when necessary.
- Utilize desktop tools such as MIAFTR, CUE, MID, and others as needed for comprehensive claims handling.
- Liaise with specialist investigative suppliers, providing clear instructions and managing a claims case-load.
- Update Reserves and NCB in accordance with relevant Working Practice and adhere to agreed personal authority limits.

**Experience/Qualifications/Skills**:

- Desirable experience in Customer Service or Claims roles.
- Understanding of our products, services, philosophies, systems, and organization.
- Knowledge of hierarchy and escalation protocols.
- Excellent interpersonal skills, with the ability to communicate effectively at all levels.
- Proficient in simplifying complex issues.