Portal Claims Handler

Bike Assist Legal is a Legal Practice based in Egham, Surrey looking for a new Claims Handler who will work on the MOJ Portal system handling claims. You will manage a caseload of Fast Track Portal RTA Motorcycle cases through all stages of the Portal, to include litigating to Stage 3 when appropriate. The role requires efficient claims handling, with a key focus on client care generating fee incomes for the business and contributing to the general success of the business.

Bike Assist Legal Practice is a subsidiary company of a dynamic and innovative specialist company, who are a leading provider of outsource motorcycle insurance claims handling services to the insurance and Broker industry nationwide and featured in the Sunday Times Fast-track 100 of the Fastest Growing Privately Owned Companies in the UK, they have a proven and sustained track record for growth.

**Responsibilities**:

- Responsible for a caseload of Fast Track Personal Injury RTA Portal Motorcycle claims, following the MOJ process, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices.
- To handle inbound new claim clients notifications, take pertinent details to commence a claim, give advice and provide empathy to often badly injured clients.
- To progress your caseload in a way to ensure that clients receive appropriate, professional, timely and balanced legal advice, with regular contact, whilst managing their expectations.
- To identify early those cases where proceedings would be tactically beneficial to litigate.
- To take a commercial approach to settlements but to be mindful of the firm’s obligations to provide unbiased advice to clients on such matters as litigation/cost risks.
- To achieve and exceed various targets set by the firm
- To liaise appropriately and timely with third parties such as, medical agencies, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed.
- To attend, where appropriate, court hearings to make representations in respect of the claim before the judiciary. Where necessary, and in accordance with the firm’s internal policies and procedures, to instruct Barristers to represent clients at hearings and obtain formal Advice over issues of quantum.
- To perform to a high level in a target orientated environment.

To undertake any other tasks as deemed relevant and reasonable by the business.

**About you**:

- Hybrid working available (this role is partly office and partly home based)**

**Salary**: £21,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Egham