Current jobs related to Customer Service Agent - Egham - proAV Limited

  • Customer Service Agent

    7 months ago

    Egham, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £27,102 pa + bonus up to £1,850 pa **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to...

  • Customer Service Agent

    7 months ago

    Egham, United Kingdom Auxillis Full time

    **Salary**: £28,144 pa + bonus up to £1,407 pa OTE **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to...

  • Customer Delivery Agent

    6 months ago

    Egham, United Kingdom Northgate Vehicle Hire Full time

    **Salary**:£23,756 pa / £25,484 pa + bonus **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a Driver, you take our award-winning service directly to our customers’ door and bring to life the Northgate experience. You don’t necessarily...

  • Customer Service Representative

    4 days ago

    Egham, Surrey, United Kingdom Compass UK & Ireland Careers Full time

    OverviewWe are seeking a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences for our clients and customers.The ideal candidate will have an enthusiastic can-do attitude, a passion for delivering excellent customer service, and be an...

  • Customer Service Ambassador

    1 week ago

    Egham, Surrey, United Kingdom Compass UK & Ireland Careers Full time

    About UsCompass UK & Ireland Careers is a leading provider of catering and hospitality services. We are passionate about delivering exceptional customer experiences in fast-paced environments.Job SummaryWe are seeking an enthusiastic and dedicated individual to join our team as a Customer Service Assistant. As a key member of our team, you will contribute to...

  • Customer Service Representative

    7 months ago

    Egham, United Kingdom Bike Assist Legal Full time

    **Customer Service Representative** **Role Purpose**: Join our team as a Customer Service Representative with the key purpose of managing and supporting the customer journey process, from inception through to Litigation. Your role is pivotal in maximizing customer satisfaction and enhancing the overall recovery performance of the department, contributing...

  • Customer Service Advisor

    7 months ago

    Egham, United Kingdom iQ Student Accomodation Full time

    **_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Customer Service Representative

    7 months ago

    Egham, United Kingdom William Hill Full time

    **Location** 136/136A, Thorpe Lea Road, Egham, England, TW20 8BL **Contract type** Full-Time and Part-Time **Salary** £10.50 rising to £10.90 after passing probation (+ London Weighting Allowance) **Hours** 25 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops...

  • Customer Service Advisor

    6 months ago

    Egham, United Kingdom Edward Thomas Contractors Limited Full time

    **Edward Thomas Contractors Limited** **Contractor Support Advisor** **Location**:Egham **Position available from**:ASAP Here at Edward Thomas Contractors Limited, the contractor is at the heart of our business. The contractor support team are responsible for providing an outstanding level of service to existing contractors, exceeding targets set by the...

  • Customer Service Representative

    7 months ago

    Egham, United Kingdom Future Electronics Full time

    Looking for a challenging new role and career development as a; **CUSTOMER SERVICE REPRESENTATIVE** Then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative to join our EMEA team at our Head Quarters in Egham, Surrey. We know our employees are what make us great, that's why we constantly develop...

  • Retail Assistant

    4 weeks ago

    Egham, Surrey, United Kingdom Card Factory Full time

    Celebrate life's special moments with us! As a Seasonal Sales Assistant at Card Factory, you'll play a key role in helping our customers find the perfect gift or card. This is a great opportunity to gain valuable retail experience and develop your customer service skills.Key ResponsibilitiesProviding exceptional customer service, responding to customer...

  • Customer Service Representative and Journey Expert

    1 month ago

    Egham, Surrey, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative and Journey Expert to join our team. As a key member of our stations staff, you will be the first point of contact for our customers, providing them with exceptional service and ensuring their travel experience is seamless.Job DescriptionThe successful candidate will have...

  • Freight Forwarding Operations Coordinator

    4 weeks ago

    Egham, Surrey, United Kingdom ALS Recruiting Ltd Full time

    As an Import Clerk at ALS Recruiting Ltd, you will be part of a dynamic team responsible for managing the import process from start to finish. This role involves job costing and preparing quotes, liaising with overseas partners and offices, creating job files on our in-house system, and ensuring smooth communication with customers throughout the clearance...

  • Customer Service Advisor

    7 months ago

    Egham, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Straits Garden as a Customer Service Advisor working 20 hours per week, Monday to Friday. At Homes for Students, we are dedicated to creating a...

  • Customer Service Advisor

    7 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    4th Dimension Innovation Group is a fast-growing organisation that works in the specialist motorcycle market. We provide innovative solutions for manufacturers, insurers and brokers in motorcycle insurance, claims management, network management, engineering services and retail operations. Our customers are the heart of our business and we pride ourselves on...

  • Air Import Operator

    4 weeks ago

    Egham, United Kingdom Freight Personnel Full time

    About our Global Freight Forwarding client: They are is an ambitious independent logistics operator with three divisions, covering Road Freight, Air & Sea Freight and Warehousing The group employs over 1,400 people with 17 branches in the UK, and the Republic of Ireland, plus other teams across Europe and internationally in Hong Kong, China, India, and the...

  • Air Import Operator

    3 months ago

    Egham, United Kingdom CV-Library Full time

    About our Global Freight Forwarding client: They are is an ambitious independent logistics operator with three divisions, covering Road Freight, Air & Sea Freight and Warehousing The group employs over 1,400 people with 17 branches in the UK, and the Republic of Ireland, plus other teams across Europe and internationally in Hong Kong, China, India, and the...

  • AOG Air Freight Operator

    1 month ago

    Egham, United Kingdom CV-Library Full time

    Position: AOG Export/Import Operator Location: Feltham Shift: 4 on, 4 off (12-hour shifts, negotiable: 07:00–19:00) Day Shift Salary: £35,000 - £47,000 Role Overview: Provide efficient air freight operations and exceptional customer service for an expanding Freight Forwarder. Key Responsibilities: * Arrange shipments for...

  • Audio Visual Service Account Manager

    1 week ago

    Egham, United Kingdom proAV Limited Full time

    Role Overview: To develop and manage existing and new Service Accounts & Contracts for proAV. To identify, target and develop new business opportunities for proAV Support Services Division to increase market share. Key Responsibilities: * To prepare and issue maintenance contracts and support proposals * To assist in the preparation of Service tender...

  • Audio Visual Service Account Manager

    1 week ago

    Egham, United Kingdom CV-Library Full time

    Role Overview: To develop and manage existing and new Service Accounts & Contracts for proAV. To identify, target and develop new business opportunities for proAV Support Services Division to increase market share. Key Responsibilities: * To prepare and issue maintenance contracts and support proposals * To assist in the preparation of Service tender...

Customer Service Agent

8 months ago

Egham, United Kingdom proAV Limited Full time
About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.

Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.

This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments.

Person specification

Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls.