AV Technical Customer Service

1 month ago


Egham, United Kingdom Concept Full time

AV Technical Customer Service

Location: Egham - Salary: £30000

Contact:

To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV.

AV TECHNICAL CUSTOMER SERVICE

Egham/Staines Salary up to £30,000
One of Europe’s foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm

"1st Class Customer Service "

The Role:
* Single point of contact to meet communication needs of key International customers.
* Management and ownership of cases throughout their lifecycle and through to completion.
* Working shifts Monday to Friday No weekend Work .
* Case diagnosis and first line qualification of issues before call out.
* Ensure cases are restored for service within SLA.
* Central point of contact between International customers and Our suppliers.
* Booking of engineering resource / Logistics / Travel / Critical Spares etc.
* Engagement with Our other departments.
* Raising of accurate escalations in a timely manner.
* Booking of preventative maintenance visits.
* Weekly Touch-point meeting, reports and chairing of conference calls.
* Responsible for keeping case reporting and billing systems up to date.
* Raising supplier purchase orders.
* Invoicing management.
* Excellent customer relations and interpersonal skills. 



 
 Benefits:

* 3% pension contribution (After 6 months probationary Period)
* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions
they sell, Cutting edge video conferencing solutions
* Join a company who will value you and your opinions

*Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break

To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV.



  • Egham, Surrey, United Kingdom AV Jobs Full time

    The OpportunityThis is a great opportunity to join a Global Communications company as their Engineering Customer Manager.Your responsibilities will include: Engineering Scheduling (AV diary management Planning) Assisting engineers while onsite Booking engineer travel Assigning engineers to projects/service calls Ensuring all qualifications are...


  • Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels...

  • Av Rack Wirers

    3 weeks ago


    Egham, United Kingdom Mobile Technical Staff Full time

    **AV Rack Wirers x 4** We require Rack Builders/Wirers for a 4-week project in West London starting April 3. - We need people who have good rack building skills/terminations who can work independently. There are 7 racks to build on different floors therefore the team will be scattered all over the building. - Some of these are big systems with a lot of...

  • M&E AV Design Trainee

    2 months ago


    Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Working as an M&E Design Trainee you will have the opportunity to work alongside and learn from our skilled Design Team on some of the most technically challenging and diverse AV Projects...


  • Egham, United Kingdom proAV Limited Full time

    About The RoleRole Overview:proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV Service Sales Support Administrator Egham/Staines salary up to £30,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Sales Support Administrator...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV System Design Engineer Staines salary up to £45,000 Our client designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of...


  • Egham, United Kingdom Concept Human Solutions Full time

    UNDERSTANDING, SERVICE, TRUST3 Words that Guarantee Results in Recruitment AV Service Sales Support Administrator Egham/Staines salary up to £30,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Sales Support Administrator to be...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV System Design Engineer Staines salary up to £45,000Our client designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.The AV...


  • Egham, Surrey, United Kingdom proAV Ltd Full time

    Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Technical Incident Manager to be a key part of our Egham team, representing proAV, taking full responsibility for personally overseeing all P1 incidents and ticket...


  • Egham, Surrey, United Kingdom Concept Full time £45,000

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV System Design Engineer Staines salary up to £45,000 Our client designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. The AV...

  • Customer Service Agent

    2 months ago


    Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service...


  • Egham, United Kingdom Concept Human Solutions Full time

    UNDERSTANDING, SERVICE, TRUST3 Words that Guarantee Results in Recruitment AV Service Sales Support Administrator Egham/Staines salary up to £30,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Sales Support Administrator to be...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST3 Words that Guarantee Results in RecruitmentAV Service Sales Support Administrator Egham/Staines salary up to £30,000A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Service Sales Support Administrator to be a...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV System Design Engineer Staines salary up to...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV System Design Engineer Staines salary up to...


  • Egham, United Kingdom Woop ltd Full time

    Are you an exceptional technical support engineer with knowledge of programming, including Q-SYS, AMX, and Crestron, as well as networking and Microsoft Teams Rooms? Are you ready to be part of an innovative new team within a global technology solutions provider?Join this leading company, delivering cutting-edge digital media, collaborative solutions,...


  • Egham, United Kingdom proAV Limited Full time

    About The RoleRole Overview:The role is responsible for managing the Field Service Engineers (FSE’s) resource diary.Due to the nature of the Support Services business many of these areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the...


  • Egham, United Kingdom Prospero Integrated Full time

    Customer Service Agent Required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Customer Service Agent.If you are a Customer Service Agent, please do read on:Key ResponsibilitiesSingle point of contact to meet the communication needs of key international customers.Management and ownership of cases throughout...


  • Egham, United Kingdom proAV Ltd Full time

    Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Technical Incident Manager to be a key part of our Egham team, representing proAV, taking full responsibility for personally overseeing all P1 incidents and ticket...