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Technical Support Engineer

3 months ago

Egham, United Kingdom Woop ltd Full time
Are you an exceptional technical support engineer with knowledge of programming, including Q-SYS, AMX, and Crestron, as well as networking and Microsoft Teams Rooms? Are you ready to be part of an innovative new team within a global technology solutions provider?
Join this leading company, delivering cutting-edge digital media, collaborative solutions, broadcasting, electronic security, and OTT solutions worldwide. Here, you have the opportunity to shape your career to fit your evolving needs and interests.
The Role:
As a Technical Support Engineer, you will play a crucial role in the new IT Platforms department, focusing on remote support for Microsoft Teams Rooms and related hardware from QSC and various other AV suppliers. This dynamic role requires expertise in networking, programming, and a strong grasp of Microsoft technologies. Your responsibilities will include:
Providing comprehensive technical support and ensuring seamless integration of AV technologies.
Creating and maintaining knowledge articles.
Collaborating with operations across pre-sales, deployment, and service stages.
Participating in weekly meetings, mentoring, and training activities.
Committing to continuous learning and technical excellence, particularly in IT and AV certifications such as MS-700 and Q-SYS Levels 1 and 2.
What You'll Need:
Proven success in remote technical support, with strong problem-solving skills and the ability to resolve complex technical issues.
Proficiency in Microsoft technologies, including Microsoft Teams, Office 365, and Azure.
Excellent communication skills, capable of conveying complex technical concepts to diverse audiences.
MS-700 certification or a willingness to obtain it, along with Q-SYS Levels 1 and 2 certifications and other relevant AV certifications.
Exceptional organizational skills and attention to detail, with a commitment to maintaining high-quality technical documentation.
What Next?
If you're a top-notch technical support engineer looking to join a global company that allows you to shape your own career path, we want to hear from you. If you have any questions about the role or need the full job description, please get in touch or click the apply button now