Customer Support Service Engineer
5 days ago
Job Summary:
We are seeking a highly motivated and experienced Field Engineer to join our team as a Customer Support Service Engineer. As a key member of our team, you will be responsible for providing exceptional IT support to our clients, ensuring their technical needs are met, and delivering outstanding service.
Key Responsibilities:
- Serve as the primary point of contact for all IT support requests and queries from clients.
- Install, configure, and maintain software and hardware components of computer and network systems.
- Diagnose and troubleshoot software and hardware issues, providing timely and effective solutions.
- Repair and replace damaged computer and network components, ensuring minimal downtime.
- Provide proactive operational monitoring checks daily, identifying potential issues before they become major problems.
- Support clients with a wide range of technical issues, from Cloud solutions to cybersecurity and telephony.
- Work collaboratively with clients to understand their technical needs and develop tailored solutions.
- Travel to client sites as required, ensuring excellent communication and customer service skills.
Requirements:
- Proven experience as a Field Engineer in an MSP environment.
- Strong technical skills, with expertise in G Suite, Cloud solutions, and cybersecurity.
- Excellent communication and customer service skills, with the ability to work effectively with clients.
- Ability to work independently and as part of a team, with a strong focus on delivering exceptional results.
- Valid driver's license, with a willingness to travel to client sites.
What We Offer:
We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you are a motivated and experienced Field Engineer looking for a new challenge, please apply today.
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