Claims Transfer Representative

6 months ago

Egham, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
We are excited to announce new opportunities for Claim Transfer Representatives to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to our people. That's why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.

The Claims Transfer Representative assist with the administration of RCS (Rental Claims Services) UK office. They identify applicable liability coverage on claims and facilitates acceptance of liability exposures for claims on our rental fleet.

**Responsibilities**:
- Administrative
- Handle telephone coverage for RCS mainline
- Update system notes and data fields
- Maintain a current workflow (diary)

Communication
- Communicate effectively with renters, insurance carriers and other parties as necessary. Successfully manage conflict during difficult or emotional situations
- Respond promptly and appropriately to requests (insurance information, Rental agreements etc.) from renters, insurance carriers and internal contacts
- Promptly notify supervisor/manager when a claim needs to be reassigned to a claims adjuster
- Document/explain reasons for decisions and recommendations

Investigative
- Determine primacy of liability coverage according to laws and marketing agreements
- Provide legal foundation for coverage positions
- Determine potential sources of liability coverage through phone contact and/or information searches
- Facilitate transferring liability exposures to appropriate liability carriers
- Verify limits of available coverage
- Identify claims that require handling by a claims adjuster and distribute
- Determine excess exposure potential and no liability exposure claims

**Qualifications**:

- Time management skills, deadline orientated
- Ability to work well as part of a team
- High levels of attention to detail
- Problem solving skills and ability to manage conflict
- Great communication skills both verbal and written
- Flexibility to adapt to change and manage a large and varied workload

**Additional Information**:
Please let us know about any accommodations you may need to participate in the recruitment process.

**Hours**: 40 per week

**Salary**: £22,000-£26,000 depending on expeience

**Location**: Egham, Surrey, TW20 9FB (Plenty of free onsite parking and approx. 10 minutes walk from Egham station

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