Claims Handler

6 months ago

Egham, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
We are excited to announce new opportunities for Liability Claim Representatives to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to our people. That's why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.

This is a great opportunity for someone looking to build a career in liability claims or risk management as our team will be expanding significantly over the coming months and years. This is a full time role based in Egham but there is the option for home working 2 days per week.

**Responsibilities**:

- Gather information to investigate and resolve liability claims, including conducting interviews and taking recorded statements, collecting medical data, police reports, repair estimates and other related investigative documents
- Contact body shops and other related parties, conduct accident scene investigations, analyse information from scene investigations and vehicle inspections
- Assist in the evaluation of property damage and determine extent of damages
- Evaluate non-complex personal injury claims, determine extent of injuries and evaluate and determine coverage and liability
- Learn to interpret claims information and develop recommendations for strategies for claim resolution based on experience and training
- Learn to make recommendations and obtain management approval for any changes to settlement strategy
- Receive and respond promptly and appropriately to requests from vendors, renters, claimants, solicitors and internal contacts
- Maintain and handle confidential records, files, and correspondence, maintaining compliance with established standards

**Qualifications**:

- 1+ years' claims experience
- Time management skills, deadline orientated
- Ability to work well as part of a team
- High levels of attention to detail
- Problem solving skills and ability to manage conflict
- Great communication skills both verbal and written
- Flexibility to adapt to change and manage a large and varied workload

**Additional Information**:
Please let us know about any accommodations you may need to participate in the recruitment process.

**Hours**: 40 per week

**Salary**: £25,000 - £30,000 per annum dependent on experience

**Location**: Egham, Surrey, TW20 9FB (Plenty of free onsite parking and approx. 10 minutes walk from Egham station, option for home working 2 days per week)

**Benefits**:
25 days holiday

Private medical cover

Stakeholder pension

Life assurance

Discounted voluntary dental plan

Discounted car rental...and more

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