Claims Handler

5 months ago

Egham, United Kingdom 4th Dimension Innovation Ltd Full time

**Join Our Team as a Customer Service Operative/Claims Handler (Hybrid Role)**

Are you passionate about providing exceptional service to customers and have a keen eye for detail? We're expanding, and we need more team members for our site in Egham, Surrey. This hybrid role requires you to work on-site two days per week once fully trained.

At 4th Dimension Innovation Ltd, we're seeking individuals who enjoy connecting with customers over the phone. Prior claims experience is not required. What we value most is your ability to deliver outstanding service to every customer you speak to. While understanding insurance terminology basics is helpful, we provide comprehensive training to support your success.

**Role Overview**:
As a Claims Handler in the First Notification of Loss (FNOL) team, you will be responsible for efficiently and effectively managing all claims tasks from notification through to settlement within the agreed service level agreements (SLAs). Your role includes the referral of suitable claims to the Non-Fault team, Intervention team, or Investigation team under company guidelines, contributing to continuous improvement of claims processes, and ensuring cost containment on behalf of customers and business partners.

**Key Accountabilities and Responsibilities**:
First Notification of Loss (FNOL):

- Monitor ongoing availability to ensure readiness to assist customers.
- Capture full and comprehensive data, completing all relevant fields in Proclaim.
- Manage FNOL calls using empathy and probing techniques to ensure a right-first-time culture and customer care philosophy.
- Triage claims accurately to ensure they are passed to the relevant team for future ownership.
- Identify fraud indicators and indemnity/underwriting referrals and direct them to the correct avenue depending on the scheme.

Claims Management:

- Handle claims within your authority level in accordance with relevant Claims Handling Procedures and Working Practices to deliver key performance indicators (KPIs).
- Progress each touch of the claim towards settlement efficiently and effectively.
- Manage claims in line with customer-specific agreed processes.
- Respond promptly and proactively to incoming telephone calls and correspondence using the most effective communication method to progress the claim.
- Screen incoming First Party & Third Party claims against fraud indicators and other risk factors, reallocating cases for further investigation as required.
- Utilise desktop tools (MIAFTR, CUE, MID, etc.) and others (DVLA, etc.) as needed.
- Provide clear instructions to and liaise with specialist investigative suppliers including field investigators and engineers.
- Manage a claims caseload in accordance with the company claims philosophy, claims handling procedures, and service levels.
- Update reserves and NCB at appropriate stages of the claim, following relevant Working Practices.
- Adhere to personal authority limits and refer to line manager for authorisation where activity exceeds such limits.
- Ensure compliance with all regulatory requirements, including "treating customers fairly" principles, DPA, and FSA.
- Undertake all training offered to support continuous development within your role.

**Skills Required**:

- Previous customer service or claims experience is desirable.
- Understanding of our products, services, philosophies, systems, and organization.
- Knowledge of hierarchy and escalation protocols.
- Excellent interpersonal skills and the ability to communicate at all levels.
- Ability to simplify complex issues.
- IT literate and comfortable using digital tools.
- Proactive team player with the ability to work independently.
- Strong attention to detail and accuracy in documentation.
- Problem-solving mindset with the ability to adapt to changing situations.
- Effective time management and organizational skills.

4th Dimension Innovation Ltd offers end-to-end first and third-party motorcycle claims handling services, including customer calls, logistics, motorcycle repair, engineering, and more. We provide a wide range of insurance and assistance services to insurers, brokers, individual owners, riders, and leading motorcycle manufacturers.

  • Claims Handler

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    Join Our Team as a Customer Service Operative/Claims Handler (Hybrid Role)! Are you passionate about providing exceptional service to customers and have a keen eye for detail? We're expanding, and we need more team members for our site in Egham, Surrey. This hybrid role requires you to work on-site two days per week once fully trained. At 4th Dimension...

  • Claims Handler

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    Become a vital part of our dynamic team at 4th Dimension Innovation Limited! We are on the lookout for experienced and proactive office-based claims handlers to join our vibrant environment. As a team player with a passion for quality and innovation, you will efficiently manage defined admin tasks to support our company's operations. Key...

  • First Notification of Loss Claims Handler

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    **Join Our Team as a Customer Service Operative/Claims Handler (Hybrid Role)!** Are you passionate about providing exceptional service to customers and have a keen eye for detail? We're expanding, and we need more team members for our site in Egham, Surrey. This hybrid role requires you to work on-site two days per week. At 4th Dimension Innovation Ltd,...

  • Non Fault

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    **4th Dimension Innovation Limited - Non-Fault New Claims Handler** Join 4th Dimension Innovation Limited, a leading provider of specialist claims handling services in the motorcycle sector, as a Non-Fault New Claims Handler. If you're a claims handling professional or have customer service experience and aspire to build a rewarding career in insurance, 4th...

  • Out of Hours Claims Handler

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    As an Out of Hours Claims Handler, your primary responsibility is to efficiently and effectively handle all incoming calls within SLA on behalf of insurers and brokers. You will be responsible for managing First &/or Third Party claims in line with agreed Targets & Objectives, ensuring performance, quality, productivity, and overall effectiveness in your...

  • Non Fault New Claims Handler

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    Join Our Insurance Team and Ignite Your Career! Are you a skilled claims handler or customer service expert with aspirations for a fulfilling insurance career? Look no further! At 4th Dimension, we're here to set you on the path to success. We're not just another insurance company; we're your partner in professional growth. Why Choose Us? - Top-Notch...

  • Non Fault New Claims Handler

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    Join Our Insurance Team and Ignite Your Career! Are you a skilled claims handler or customer service expert with aspirations for a fulfilling insurance career? Look no further! At 4th Dimension, we're here to set you on the path to success. We're not just another insurance company; we're your partner in professional growth. Why Choose Us? * Top-Notch...

  • Claims Handler

    5 months ago

    Egham, United Kingdom Enterprise Rent-A-Car Full time

    **Overview**: We are excited to announce new opportunities for Liability Claim Representatives to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team...

  • Claims Handler

    2 months ago

    Egham, United Kingdom Enterprise Mobility Full time

    Overview We are excited to announce new opportunities for Liability Claim Representatives to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey.  We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top...

  • Claims Handler

    5 months ago

    Egham, United Kingdom Enterprise Mobility Full time

    **Overview**: We are excited to announce new opportunities for Liability Claim Representatives to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times...

  • Claims Specialist

    4 weeks ago

    Egham, Surrey, United Kingdom Enterprise Mobility Full time

    About the RoleWe are seeking a highly skilled Claims Handler to join our team at Enterprise Mobility. As a Claims Handler, you will be responsible for investigating, evaluating, and handling assigned claims based on their merits. This will include detection and investigation of potential fraudulent activity. Daily contacts can include renters, claimants,...

  • Claims Specialist

    4 weeks ago

    Egham, Surrey, United Kingdom Enterprise Mobility Full time

    About the RoleWe are seeking a highly skilled Claims Handler to join our team at Enterprise Mobility. As a Claims Handler, you will be responsible for investigating, evaluating, and handling assigned claims based on their merits. This will include detection and investigation of potential fraudulent activity. Daily contacts can include renters, claimants,...

  • Claims Auditor

    5 months ago

    Egham, United Kingdom Bike Assist Legal Full time

    **Join Our Team at Bike Assist Legal - Audit and Compliance Assistant** Bike Assist Legal, specialists in motorcycle personal injury, are on the lookout for a dedicated Audit and Compliance Assistant to join our dynamic legal team. If you are passionate about ensuring compliance, mitigating risk, and safeguarding data in the legal sector, we have an...

  • Claims Auditor

    5 months ago

    Egham, United Kingdom Bike Assist Legal Full time

    **Join Our Team at Bike Assist Legal - Audit and Compliance Assistant** Bike Assist Legal, specialists in motorcycle personal injury, are on the lookout for a dedicated Audit and Compliance Assistant to join our dynamic legal team. If you are passionate about ensuring compliance, mitigating risk, and safeguarding data in the legal sector, we have an...

  • Non Fault

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    If you are a claims handling professional or have experience in customer service and are looking to break into a rewarding insurance career, 4th Dimension will provide you with excellent training to equip you with the skills you need to succeed and progress within your role. The Company encourage ongoing professional development and will support those...

  • Non Faults Updates Administrator

    5 months ago

    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    Join Our Insurance Team and Ignite Your Career! Are you a skilled administrator or customer service expert with aspirations for a fulfilling insurance career? Look no further! At 4th Dimension, we're here to set you on the path to success. We're not just another insurance company; we're your partner in professional growth. **About Us**: At 4th Dimension,...

  • Multi Track Handler

    5 months ago

    Egham, United Kingdom Bike Assist Legal Full time

    Are you a driven and insightful Multi-Track professional with litigation experience from a Legal and/or Insurance Claims background? Could you thrive within the specialist Motorcycle Industry? If so, read on. **The Company**: Our client is a Legal Practice subsidiary company of a dynamic and innovative specialist company, who are a leading provider of...

  • Senior Insolvency Administrator

    2 weeks ago

    Egham, Surrey, United Kingdom TPF Recruitment Full time

    Job OpportunityTPF Recruitment is currently recruiting for a Senior Insolvency Administrator to join their team in the Egham, Surrey area. This is a Top 10 practice operating across the UK, Ireland, and the Nordics, providing a wide network of employees and numerous opportunities to join one of their many offices.This role involves managing case delivery,...

  • Senior Insolvency Administrator

    1 month ago

    Egham, Surrey, United Kingdom TPF Recruitment Full time

    Job OpportunityTPF Recruitment, a leading accountancy practice recruiter, is seeking a Senior Insolvency Administrator to join their team in Egham, Surrey. This is a fantastic opportunity to work with a Top 10 practice operating across the UK, Ireland, and the Nordics.The RoleAs a Senior Insolvency Administrator, you will be responsible for managing case...

  • Senior Insolvency Administrator

    1 month ago

    Egham, Surrey, United Kingdom TPF Recruitment Full time

    Job OpportunityTPF Recruitment, a leading accountancy practice recruiter, is seeking a Senior Insolvency Administrator to join their team in Egham, Surrey. This is a fantastic opportunity to work with a Top 10 practice operating across the UK, Ireland, and the Nordics.The RoleAs a Senior Insolvency Administrator, you will be responsible for managing case...