Customer Technical Support Representative
7 months ago
**Overview**:
**ABOUT ENTEGRAL**
The spirit of a start-up. The resources of Enterprise. When you bring your experience and talents here, you will join a team of start-up minded creators and leaders. But we are also part of Enterprise Mobility, one of the world’s most respected companies and owner of brands like Enterprise Rent-A-Car®. For your career, and for your life, it’s the best of both worlds.
Find out more about Entegral here.
**ABOUT THE ROLE**
Primary responsibilities for this role will be to provide telephone, remote desktop and on-site support to users of our EMACS Product. You will be part of an IT support team who are responsible for protecting our customers, employees and our brands by incorporating security and compliance in all decisions and continuously identifying opportunities for improving our security posture. You will receive internal and external training, including training on our Specialist Bodyshop Management System products.
**ABOUT THE LOCATION**
Please note that this role is currently home/office based. There will be a requirement of some days working in our Entegral Head Quarters based in Leeds.
**Responsibilities**:
Key responsibilities and accountabilities for this position will include, but are not limited to:
- Resolving queries and providing solutions quickly and efficiently
- Capturing and documenting information to provide accurate analysis
- Diagnosing and solving hardware/software faults
- Installing and configuring computer systems and peripherals
- Logging customer/employee queries on Zendesk ticketing system
- Managing inbound call traffic with a positive and friendly attitude
- Visiting customer sites to install/repair/replace hardware & software
- Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s)
- Maintaining strict adherence to the GDPR guidelines
- Liaising with suppliers and business partners, and maintaining interdepartmental relationships to improve communication and effectiveness
- Assisting with other departments and their projects
**Qualifications**:
- OND, HND in IT, or equivalent qualification, or previous experience in delivering high level Customer Service / Customer Support
- Demonstrated customer service skills with high quality verbal and written communication
- Ability to multitask, prioritise and work efficiently during periods of high demand
- Demonstrated aptitude for problem solving using strong analytical skills
- Satisfaction from helping others and improving established processes, enhancing service standards
- Must be an excellent team player
- Must have good knowledge of Microsoft windows and Microsoft Office
- Bodyshop Industry knowledge is preferred but not essential.
- Management system knowledge is preferred but not essential.
- Zendesk Support Ticketing System knowledge is preferred but not essential.
Additional Information
Salary - £25,000
Hours - 40 hours per week, 8am-5pm or 8.30-5.30pm Mon-Fri
Location - Work From home
-
Customer Service Representative
2 weeks ago
Egham, Surrey, United Kingdom Compass UK & Ireland Careers Full timeOverviewWe are seeking a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences for our clients and customers.The ideal candidate will have an enthusiastic can-do attitude, a passion for delivering excellent customer service, and be an...
-
Customer Service Representative
7 months ago
Egham, United Kingdom Bike Assist Legal Full time**Customer Service Representative** **Role Purpose**: Join our team as a Customer Service Representative with the key purpose of managing and supporting the customer journey process, from inception through to Litigation. Your role is pivotal in maximizing customer satisfaction and enhancing the overall recovery performance of the department, contributing...
-
Night Shift Customer Service Representative
7 months ago
Egham, United Kingdom Enterprise Rent-A-Car Full time**Overview**: We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso,...
-
Customer Service Representative
7 months ago
Egham, United Kingdom Future Electronics Full timeLooking for a challenging new role and career development as a; **CUSTOMER SERVICE REPRESENTATIVE** Then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative to join our EMEA team at our Head Quarters in Egham, Surrey. We know our employees are what make us great, that's why we constantly develop...
-
Customer Service and Internal Sales Representative
17 hours ago
Egham, United Kingdom RN Laboratories UK Ltd Full time**Company description** Do you want to work for an internationally established pharmaceutical company at their UK based office? If so, please read on. **Job description** The successful Customer Service/Sales Representative will be responsible for researching prospective customers as well as maintaining the position as the first point of contact for...
-
Cloud Sales Representative
7 days ago
Egham, United Kingdom Actian Corporation Full time**What We Are Looking For** We are looking for a full sales cycle Cloud Sales Representative to focus on the UK-Europe market, and to help new customers get more value from their data. From accessing data, enriching, and unifying data, to deriving endless new insights. Our team is growing to help more SMB to Mid-Market customers benefit from Actian...
-
Business Development Representative
3 weeks ago
Egham, Surrey, United Kingdom RJ Talent Connect Limited Full timeRole OverviewWe are seeking an experienced Sales Representative to join our dynamic team in Slough. As a key member of our sales team, you will be responsible for promoting exciting products and services to potential customers. This is a fantastic opportunity for individuals who enjoy face-to-face engagement, making sales, and building connections.Key...
-
Call Centre
7 months ago
Egham, United Kingdom Enterprise Rent-A-Car Full time**Overview**: Add an annual turnover of $24 billion to a rental and leasing fleet of over 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world. We’re currently seeking home-based **Customer Support and Sales Representatives** to join...
-
Business Development Representatives
3 weeks ago
Egham, Surrey, United Kingdom RJ Talent Connect Limited Full timeAbout the OpportunityWe're looking for a skilled Business Development Representative to join our dynamic team at RJ Talent Connect Limited in Slough, where you'll have the chance to grow and shine.This role is all about face-to-face engagement, building connections, and promoting exciting products and services to potential customers. You'll be at the...
-
Customer Service Representative
7 months ago
Egham, United Kingdom William Hill Full time**Location** 136/136A, Thorpe Lea Road, Egham, England, TW20 8BL **Contract type** Full-Time and Part-Time **Salary** £10.50 rising to £10.90 after passing probation (+ London Weighting Allowance) **Hours** 25 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops...
-
Customer Service Representative
4 days ago
Egham, Surrey, United Kingdom RJ Talent Connect Limited Full timeRJ Talent Connect Limited is seeking a highly motivated and enthusiastic Customer Service Assistant to join their dynamic team. This role offers excellent opportunities for career progression, with the potential to climb the ladder in customer service.As a Customer Service Assistant, you will be responsible for providing exceptional support to customers,...
-
Call Centre
7 months ago
Egham, United Kingdom Enterprise Rent-A-Car Full time**Overview**: **Hours** - Full-time (40 hours per week) - You will be allocated shifts between 8am and 7pm Monday-Sunday. **Salary** - £10.57 per hour (£21,985.60 per annum) increasing to £11.00 per hours (£22,880.00 per annum) after successful completion of probationary period - Sales roles also have a monthly bonus available for top...
-
Customer Service Phone Support
1 day ago
Egham, United Kingdom Enterprise Rent-A-Car Full time**Overview** Add an annual turnover of $23.9 billion to a rental and leasing fleet of more than 1.8 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in theworld. To maintain our uncompromising focus on customer service and to provide additional...
-
Sales Representative Roles Available
1 week ago
Egham, Surrey, United Kingdom RJ Talent Connect Limited Full timeWe are excited to announce the launch of our Sales Representative program in Slough. As a Sales Representative, you will play a critical role in promoting some of the UK's most recognizable brands to consumers across the country. With a strong focus on building long-lasting relationships and delivering exceptional results, this position offers a unique...
-
Sales Representative Position
3 weeks ago
Egham, Surrey, United Kingdom RJ Talent Connect Limited Full timeJob OverviewWe are seeking highly motivated and customer-focused individuals to join our expanding team as Sales Representatives.RJ Talent Connect Limited is a well-established company with a reputation for innovation and excellence, and we are looking for people who share our values and enthusiasm for success.The ideal candidate will have previous...
-
Enterprise Sales Representative
2 weeks ago
Egham, Surrey, United Kingdom devicenow Full timeKey ResponsibilitiesThe Enterprise Sales Representative will be responsible for achieving individual goals by signing new contracts and managing accounts throughout the sales cycle. You will work directly with IT, procurement, CSR, and finance teams and decision-makers at your target customers to understand their strategic and operational needs and...
-
Technical Sales Professional
4 hours ago
Egham, Surrey, United Kingdom Drake International UK Full timeJob OverviewWe are seeking a skilled Technical Sales Engineer to join our dynamic team at Drake International UK. This role offers an exciting opportunity to combine technical expertise with exceptional sales skills to provide tailored solutions to our clients.The successful candidate will be responsible for collaborating with customers, sales teams, and...
-
Technical Sales Engineer
1 month ago
Egham, United Kingdom Drake International UK Full timeAre you a technically minded professional with a knack for building relationships and driving sales? Do you enjoy combining your technical expertise with exceptional sales skills to provide tailored solutions? We’re looking for a Technical Sales Engineer to join our dynamic team and play a pivotal role in delivering innovative solutions to our clients.What...
-
Technical Sales Engineer
1 month ago
Egham, United Kingdom Drake International UK Full timeAre you a technically minded professional with a knack for building relationships and driving sales? Do you enjoy combining your technical expertise with exceptional sales skills to provide tailored solutions? We’re looking for a Technical Sales Engineer to join our dynamic team and play a pivotal role in delivering innovative solutions to our clients.What...
-
Sales and Technical Consultant
3 weeks ago
Egham, Surrey, United Kingdom Drake International UK Full timeAbout the RoleWe are looking for a Sales and Technical Consultant to join our team at Drake International UK. In this role, you will work closely with customers, sales teams, and engineers to identify product needs and system requirements.Your Key Responsibilities:Identify product needs and system requirements through collaboration with customers, sales...