Clerical Co-ordinator

3 weeks ago


London, United Kingdom Imperial College Healthcare NHS Trust Full time

We are looking for a dynamic and highly motivated individual to be part of our reception team at Hammersmith Hospital. You will need excellent communication and organizational skills and be able to work under pressure.

Reception is the first point of contact for patients, clinicians and other health professionals and therefore you will need the skills to deal with a wide range of issues and situations. This role requires a flexible approach to work and will involve evening and weekend working within contracted hours on a rotational basis.

Imperial College Healthcare NHS Trust comprises of five hospitals - Charing Cross, Hammersmith, St Mary’s, Queen Charlottes and Chelsea and the Western Eye Hospital - and integrating with Imperial College London, offers 50 clinical specialties and has one of the largest portfolios in the country.

Previous unsuccessful applicants within 6 months need not apply.
- The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
- To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
- The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
- The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
- To work under the direction and supervision of the Reception Supervisor/Operational Lead.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.



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