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Service Leader

3 months ago

Gloucester, United Kingdom Gloucester Services Full time

As a Service Leader in Gloucester Services (Café and Kitchens) you will be responsible for leading shifts, supporting and coaching your team to deliver the best service to our customers. In this hands-on role, you’ll be competent to manage a high-volume environment with a positive, can do approach, you will be passionate about our food offer and champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will be;
- To lead the shift delivering excellent customer service and brand excellence
- Proudly serve our food and drink to customers championing the local craft and produce
- Ensure that all daily and weekly procedures including open/close down, cash-handling and stock and waste management are carried out
- Ensure health and safety and food safety checks are carried out in line with our policies
- Managing the deployment of colleagues on a day to day basis. Ensuring the right people in the right place at the right time. Including management of breaks according to customer demand.
- Support colleagues with any customer complaints ensuring a positive resolution for all
- Support the training of new colleagues through their 12 weeks induction journey, refresher and any other relevant training.
- Ensure that the team maintain a clean, tidy and safe environment that is compliant with relevant legislation and internal policies and procedures.
- Ensure that all areas are kept to the company standard throughout the shift
- Ensure a smooth handover of shift to the next service leader via walk around
- Look at the business through the eyes of our customers to spot opportunities that will bring commercial benefit
- Ensure day to day management of colleague issues e.g. lateness, sickness etc. and colleague performance on shift through coaching and leading by example
- Implement products and standards throughout the department in line with company guidelines

**About you**

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis.

Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.

Experience of leading team in a fast paced, food environment with a passion for service would be a distinct advantage although a willingness to learn and a positive attitude go a long way too.

This is a full time role working shifts, 36.25 hours per week.

As part of our team you will also enjoy;
Up to 75% off the products from our Kitchens

25% off the products in our Farmshops

A free meal whilst on shift

Free parking

Contributory pension scheme

28 days holiday (pro rata for part time) with the option to purchase an additional week.

Paid day off for your birthday